Customer Care Associate

Confidential Company; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Care Associate to join their team. The ideal candidate will have a passion for customer service and excellent communication skills. Responsibilities include handling inquiries, troubleshooting issues, and maintaining professionalism while interacting with customers. The role offers competitive salary, food, accommodation, and growth opportunities.

Benefits

Food provided

Accommodation provided

Visa provided

Transportation provided

Annual leave as per company policy

Qualifications

• Minimum 1 year of experience in customer service or a related field.
• Fluency in Hindi is required.

Responsibilities

• Handle customer inquiries and provide effective solutions.
• Troubleshoot issues and offer resolutions related to products.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem-Solving

Education

Valid Passport

Job description

Vacancy

Job Description

Job Title: Customer Care Associate
Location: Dubai, UAE

We are hiring Customer Care Associates for our Dubai operations. If you have a passion for customer service and possess excellent communication skills, we invite you to apply!

Job Responsibilities:

• Handle customer inquiries and provide effective solutions in a timely manner.
• Troubleshoot issues and offer resolutions related to company products and services.
• Maintain a high level of professionalism while interacting with customers.
• Process and document customer requests and escalate unresolved issues when necessary.
• Assist customers in understanding the products, services, and policies.
• Collaborate with internal teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions.
• Provide support through multiple communication channels including calls, emails, and chat.

Requirements:

• Minimum 1 year of experience in customer service or a related field.
• Fluency in Hindi is required.
• Knowledge of Kannada and Telugu is an added advantage.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Ability to work in a fast-paced environment and manage customer concerns effectively.
• Candidates must hold a valid passport.
• Food, accommodation, visa, and transportation provided by the company.
• Annual leave as per company policy.
• Competitive salary and growth opportunities.

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