Information Technology Support Engineer - Immediate Joiner

ADIV Human Resources Consultancies, L.L.C; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Sharjah Media City is seeking an IT Support Specialist to provide comprehensive technical support and ensure smooth IT operations. The role involves managing IT support tickets, overseeing network administration, and leading IT projects. Ideal candidates will have a Bachelor's degree in Computer Science or Cybersecurity, with 2–4 years of experience in IT support roles.

Qualifications

• 2–4 years of experience in IT support roles.
• Familiarity with ERPs and Genesys Omnichannel.
• Fluent in English; additional languages are a plus.

Responsibilities

• Manage daily IT support tickets and resolve hardware/software issues.
• Install and configure computer hardware, software, systems, networks.
• Lead IT projects and administer LAN and WAN networks.

Skills

ITIL practices

Cybersecurity basics

Troubleshooting

Technical support

Network administration

Communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Cybersecurity

Tools

Office 365

G-Suite

Cisco telephony

VMWare

FortiGate firewalls

Zoho products

Job description

Our client in Sharjah Media City is seeking an IT Support Specialist to provide daily technical support, maintain systems and networks, manage hardware/software setups, and ensure smooth IT operations across the organization. The salary range is between 8,000-10,000 AED per month.

Key Responsibilities

• Manage daily IT support tickets and resolve hardware/software issues.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Administer LAN and WAN networks, troubleshoot network issues.
• Manage Office 365 and G-Suite, handle email configurations, signatures, and user issues.
• Lead IT projects, including planning and scope definition to meet deadlines.
• Administer Zoho products, Jamf, Sophos XDR, Perception Point, and Genesys Omnichannel.
• Oversee front desk ticketing system, attendance machines, CCTV, and smart devices.
• Troubleshoot network security, printer, Windows, and Mac issues.
• Manage virtualization and storage solutions, including Google Drive and OneDrive backups.
• Provide Level 1 & 2 hardware and software troubleshooting.
• Implement and manage Azure Active Directory, shared folders, and NTFS permissions.
• Administer Cisco telephony, switches, and FortiGate firewalls.
• Install and maintain virtual machines using VMWare.
• Handle IT procurement, asset tagging, and stock management via Service Desk+.
• Train employees on new systems and support onboarding processes.
• Create and update IT policies.
• Participate in internal and external audits.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Cybersecurity, or a related field.
• 2–4 years of experience in IT support roles.
• Familiarity with ITIL practices, ERPs, Genesys Omnichannel, and cybersecurity basics.
• Fluent in English; additional languages are a plus.