Guest Relations Supervisor

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Location: UAE

Key Responsibilities:

1. Leadership & Management: Provide strong leadership to the guest relations team, fostering a positive and professional work environment. Address any behavioral issues promptly and effectively.
2. Team Coordination: Efficiently coordinate and manage the schedules and tasks of the guest relations officers to ensure optimal use of resources.
3. Check-In/Check-Out Process: Oversee the check-in and check-out processes, ensuring that all forms are completed and signed by guests as required. Address and rectify any discrepancies immediately.
4. Standardization & Accountability: Develop, implement, and maintain standardized processes, checklists, and SOPs to ensure consistent and high-quality service. Hold the team accountable for following these standards.
5. Performance Improvement: Continuously seek and implement improvements for both individual and team performance. Set, monitor, and achieve KPIs for the guest relations team.
6. Training & Briefings: Conduct regular training sessions and team briefings to keep the team updated on best practices, new procedures, and area-specific knowledge.
7. Area Knowledge: Ensure that the team has comprehensive knowledge of the areas and communities where properties are located to provide efficient and informed service.

Job Requirements:

1. Proven experience in a supervisory role within the holiday homes sector or a closely related field.
2. Strong leadership and team management skills with a focus on positive, professional interactions.
3. Exceptional organizational and coordination abilities.
4. In-depth knowledge of standard operating procedures (SOPs) and process improvement techniques.
5. Excellent communication and interpersonal skills.
6. Strong problem-solving skills and the ability to handle stressful situations calmly and effectively.
7. Proficiency in using property management software and other relevant tools.
8. Ability to work flexible hours, including weekends and holidays, as required.