Customer Care Specialist

Pemo; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A dynamic company in Dubai is seeking a Customer Success Specialist to enhance customer satisfaction and streamline solutions. The ideal candidate will have strong communication skills in English and Arabic, with a commitment to exceptional service. Responsibilities include resolving customer issues, collaborating with teams, and maintaining accurate records. If you are solution-oriented and enjoy engaging with people, this role offers a chance to thrive in a fast-paced environment.

Qualifications

• At least 1 year of experience in a customer-facing role, preferably in startups or fintechs.
• Excellent communication skills in both English and Arabic.

Responsibilities

• Be the preferred entry points for customers facing difficulties on the platform.
• Collaborate with Operations, Product, and Customer Success teams to provide quick solutions.
• Act as the voice of the customer, providing internal feedback for product improvements.

Skills

Customer Service

Communication

Empathy

Problem Solving

Multitasking

Education

Experience in customer-facing role

Tools

CRM tools

Job description

At Pemo, we believe that all business owners deserve to be successful. Business owners deserve to spend their time and money doing what they do best - running their businesses. They deserve to stay in control of their finances, at any point in time, effortlessly! That's why we have built the all-in-one spend management platform that empowers MENA business owners and their teams. With Pemo, company spending becomes easy, fast and transparent. Teams can spend smarter and autonomously. Business owners can run more efficient workplaces and keep control of their finances. Pemo gives superpowers to businesses so they can be bold and fast.

Our Mission

At Pemo, we believe that all business owners deserve to be successful. Business owners deserve to spend their time and money doing what they do best - running their businesses. They deserve to stay in control of their finances, at any point in time, effortlessly! That's why we have built the all-in-one spend management platform that empowers MENA business owners and their teams. With Pemo, company spending becomes easy, fast and transparent. Teams can spend smarter and autonomously. Business owners can run more efficient workplaces and keep control of their finances. Pemo gives superpowers to businesses so they can be bold and fast.

Key Responsibilities:

• Be the preferred entry points for customers facing difficulties on the platform and help them solve their pain and resolve their issues;

• Collaborate with Operations, Product, and Customer Success teams to provide quick and effective solutions;

• Work with the Product Team to improve product reliability, speed, and bug-fixing;

• Identify and address repetitive customer issues to streamline solutions;

• Act as the voice of the customer, providing internal feedback for product and service improvements;

• Maintain accurate records of customer interactions, issues, and resolutions;

• Stay updated on product developments and releases;

• Contribute to developing a comprehensive knowledge base;

• Bring innovative ideas to enhance customer satisfaction;

About You:

• You are committed to delivering exceptional service, ensuring customers feel valued and understood;

• You excel at resolving customer issues promptly with empathy and efficiency;

• You are curious, quick to learn, and able to absorb new information rapidly;

• You possess strong empathy skills and a genuine desire to help customers;

• You have excellent communication skills in both English and Arabic, written and spoken;

• You enjoy engaging with people and approach problems with a solution-oriented mindset;

• You are organized and possess excellent coordination skills;

• You are proficient at multitasking and resolving issues in a fast-paced environment;

• Experience with CRM tools is a plus;

• You have at least 1 year of experience in a customer-facing role, preferably in startups or fintechs;

• You can work UAE hours (9 am - 6 pm) following the UAE calendar (Monday - Friday, public holidays, etc.).

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