HR Assistant

Q-Express Documents Transport; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Dubai is seeking a UAE Immigration Associate to support their immigration team. The role involves managing immigration cases, coordinating with stakeholders, and ensuring compliance with UAE regulations. Ideal candidates will have experience in HR and customer service, along with strong organizational skills.

Qualifications

• Experience in human resources and customer service.
• Experience in confidential environments.

Responsibilities

• Coordinate and execute UAE immigration services for employees and their families.
• Manage a caseload of 45 mixed application types.
• Maintain up-to-date case trackers and employee database.

Skills

Human Resources

Customer Service

Microsoft Office

Education

High School or Equivalent

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

We are seeking a UAE Immigration Associate to support the needs of our growing UAE immigration team based in Dubai. In this role, you will be responsible for the coordination and execution of the UAE immigration services. The team execute a high-volume of cases, managing immigration requirements for sponsored employees across different jurisdiction (mainland or freezone entities), and their family members. The team manage and coordinate the end to end applications with employees, candidates, stakeholders, Ministry of Labor, freezone and Immigration authorities.

The UAE Immigration Associate is part of the UAE immigration case working team, this is a case working support role and acts as a coordinator within the case working team coordinating the workload and providing support across all daily case operations.

Key job responsibilities

• Filing and executing immigration cases, coordinating between Immigration Specialists and PROsTyping and executing a high caseload of applications. A typical caseload would be 45 of mixed application types from new, renewal, cancelation and amendment of work permit and residency visas; each filing includes sub-applications related to work permit, entry permit, medical test, Emirates ID and residency visa stamping for each applicant.

• Plan and keep track of all tasks required as part of an immigration process (“case”)

• Participate on a weekly casework review meeting to examine the progress of all cases against standard turn-around-times and key metrics.

• Maintaining up to date case trackers and master employees’ database

• Coordinate the collection of documents and draft application materials including forms and letters for review and signature by the required stakeholders

• Support Immigration Specialists in all queries and immigration related requests

• Coordinate with colleagues for submission of applications, collection of documents post approval and liaison with government officials

• Maintain excellent understanding of UAE immigration regulations and policies and communicate timely updates to colleagues, applicants and business stakeholders

BASIC QUALIFICATIONS

- Experience in human resources

- Experience with customer service

- Experience with Microsoft Office products and applications

- High school or equivalent

- Experience in confidential environments

PREFERRED QUALIFICATIONS

- 1+ years of human resources experience

- 1+ years of customer service experience

- 1+ years of Microsoft Office products and applications experience

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