Guest Services Officer

Hyatt Centric Jumeirah Dubai, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who masters a second language such as French, Spanish or Russian.

Qualifications

1. High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
2. Proven experience as a receptionist, front desk representative, or similar role preferred.
3. Strong verbal and written communication skills in either Spanish, French or Russian.
4. Professional phone etiquette and a customer service-oriented mindset.
5. Proficient in MS Office (Word, Excel, Outlook) and general office software.
6. Ability to manage time efficiently and prioritize tasks.
7. Strong organizational skills and attention to detail.
8. Ability to handle sensitive and confidential information with integrity.
9. Positive attitude, team player, and ability to work in a fast-paced environment.