Insurance and HR Officer

Averda; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to waste management and recycling, where you will play a vital role in overseeing employee insurance benefits. This position involves managing insurance renewals, claims processing, and medical coverage administration while ensuring compliance with regulations. You will collaborate with various internal departments and external providers to deliver optimal service. The ideal candidate will have a strong background in insurance administration, excellent stakeholder management skills, and a passion for contributing to a cleaner, sustainable world. If you are detail-oriented and proactive, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience in insurance management and administration.
• Strong understanding of insurance regulations and market practices.

Responsibilities

• Manage employee insurance benefits and ensure compliance with regulations.
• Coordinate with internal teams and insurance providers for claims processing.

Skills

Insurance Management

Data Management

Communication Skills

Analytical Skills

Negotiation Abilities

Education

Bachelor in HR

Bachelor in Business Administration

Tools

MS Office

Advanced Excel

HRIS

Job description

#WeAreAverda

About Us

Averda is the leading waste management and recycling company in the emerging world, operating in India and across the Middle East and Africa. The company provides a broad and specialized range of services to over 60,000 clients - large and small - across private and public sectors. These include the municipal authorities of major cities and household names in a wide range of sectors including oil & gas, automotive, retail and hospitality.

Founded in 1964 and headquartered in Dubai, Averda increasingly focuses on providing sustainable solutions which extract value from waste, reducing use of the planet’s limited natural resources and driving the circular economy. The company’s portfolio of services range from collecting bins and cleaning city streets to sorting, composting, recycling and disposing of household waste as well as safely managing highly regulated hazardous waste streams including medical waste and dangerous chemicals. Recent investments have further developed the company’s waste treatment capabilities, with the goal of providing circular recovery options in all markets.

The company currently employs over 9,000 people worldwide, helping to provide secure employment amongst the communities it serves. Protection of environmental and human health is the company’s highest priority, and it operates in full compliance with international standards for quality control wherever it operates, currently: United Arab Emirates, Saudi Arabia, Oman, Qatar, Morocco, South Africa and India.

Our Mission

To treat, recover and recycle more than 80% of the waste that flows through our fleet and facilities using innovative sustainable solutions that satisfy our customers’ needs.

For over 30 years, we’ve taken pride in keeping cities, communities, and the environment clean and sanitary. But today we go far beyond just cleaning. We provide a full end-to-end service for our clients across developing and emerging economies who, like us, care about what happens to their waste. Together, we find solutions which recover or unlock the value in materials others call ‘waste’.

We use the latest technology and our best creative minds to solve environmental problems and ensure we leave a cleaner and more sustainable world for our children.

Our Values

Deliver. Care. Inspire

Our values remain the same as the day we were founded - deliver, care and inspire. We deliver for our clients. We care for our planet and our people. We inspire others though our actions.

Our Vision

Our world without waste.

We share a vision of a world where materials are not merely discarded, but are reused, recycled, and recovered. A world without waste.

Role Summary

We are seeking a detail-oriented and proactive professional to manage administration of our employee insurance benefits program. This role is responsible for overseeing insurance renewals, claims processing, and medical coverage administration, while ensuring full compliance with regulatory requirements. The position involves close coordination with internal departments and external insurance providers to ensure optimal coverage and service delivery. The ideal candidate will have experience in insurance administration, a strong understanding of insurance practices, and excellent stakeholder management skills. This role also contributes to general HR and administrative functions.

Key Responsibilities

Insurance Benefit Management

• Support the annual insurance renewal process, ensuring timely collection of renewal requirements and documentation.
• Ensure timely inclusion, updates, and deletion of insured members and items across systems.
• Maintain awareness of legal and regulatory changes affecting insurance.

Medical Coverage Administration

• Verify employee eligibility and send requests for coverage based on employment status.
• Manage year-end renewals, coverage upgrades, and amendments.
• Update and maintain accurate employee medical coverage lists and deductions.
• Follow up with providers to obtain medical cards, policy documents, and invoices.
• Coordinate with HR to promptly update employee insurance coverage.

Work Accident & Claims Management

• Follow up on work accident incidents, documentation, and invoices.
• Coordinate with insurance companies to ensure accurate and timely claims processing.
• Ensure all accident declarations are complete and submitted with no missing documentation.
• Provide administrative support for insurance claims and accident coverage.

Insurance Company Relations

• Build and maintain strong relationships with insurance representatives and service providers.
• Liaise with insurers for claims, renewals, and issue resolution.

Stakeholder Engagement

• Partner with internal teams (HR, Admin, Finance, Projects) and external providers to address insurance claims and recommend optimal solutions.
• Coordinate with BU HR to gather required data for insurance claims and policy management.
• Communicate insurance changes and processes clearly to employees.

Reporting & Compliance

• Ensure compliance with local regulations and Averda's internal governance policies.
• Facilitate employee satisfaction surveys regarding service levels from insurance providers.

Health, Safety, and Environment (HSE) Compliance

• Promote a strong safety culture by complying with all HSE regulations and guidelines.
• Exercise due diligence to ensure health and safety of self and others.

General HR & Admin Support

• Provide administrative support for Talent Acquisition, Performance Management and Talent management processes.

Education

• Bachelors in HR or Business Administration

Skills and Experience

• Proven at least 5 years of experience in insurance management
• Strong analytical and data management skills
• Excellent communication and negotiation abilities
• Solid understanding of insurance regulations & market practices
• Ability to manage multiple stakeholders and drive process improvements
• Strong knowledge of healthcare insurance policies claims processing
• Excellent knowledge of MS Office and Advanced Excel

Technical Experience

• Insurance Policy Administration – Knowledge of policy structures, renewals, endorsements, and coverage terms.
• Claims Processing and Management – Ability to manage, document, and follow up on insurance claims accurately and efficiently.
• Regulatory Compliance – Understanding of local insurance laws, labor regulations, and data privacy standards.
• Data Analysis & Reporting – Proficiency in analyzing claims data, loss trends, and preparing reports for decision-making.
• HRIS and Insurance Platforms – Experience using HR information systems and insurance provider portals for member updates and policy tracking.

If you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren’t afraid of a challenge, why not start your journey with us today.

Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.