Operations Excellence Manager

Anantara; Sir Bani Yas; Remote; AED 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Operational Excellence Manager to drive quality and operational excellence within the hotel. This pivotal role involves analyzing customer service metrics, ensuring brand standard compliance, and enhancing guest satisfaction. The ideal candidate will possess a graduate degree in Hotel Management and a minimum of three years’ experience in a similar role. Join a dynamic team where your contributions will significantly impact guest experiences and operational success in a fast-paced environment.

Qualifications

• Minimum 3 years experience in Operational Excellence Management role.
• Recognised Excellence Award Assessor or ISO 9001 Lead Auditor is a plus.

Responsibilities

• Assist hotel management in achieving quality and operational excellence.
• Review and improve customer service metrics and guest satisfaction data.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Attention to Detail

Adaptability

Education

Graduate Degree in Hotel Management

Job description

You will assist the hotel management in achieving its quality and operational excellence objectives.This includes reviewing, analysing, implementing and improving customer service metrics included but not limited to the brand standard compliance, emotional audits, guest satisfaction data and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

Qualifications

• Graduate degree in Hotel Management or related field
• Minimum 3years experience in Operational Excellence Management role – service industry sector.
• It is a plus if you have achieved a Recognised Excellence Award Assessor or Qualified ISO 9001 : 2000 Lead Auditor, or certified in Six sigma, green belt or black belt.
• Demonstrable excellent interpersonal, communication skills and organisation skills
• Demonstrable accuracy and attention to detail
• Multicultural exposure
• Receptive to a fast-paced and changing environment.

Additional Information

Remote Location