Front of House Team Leader

Macro; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in facilities management is seeking a Front of House Team Leader for a high-rise building in Dubai. The role focuses on delivering exceptional customer service, managing reception operations, and ensuring client satisfaction. Ideal candidates will have experience in a five-star hotel and strong people management skills.

Qualifications

• Experience working in a five-star hotel in the UAE.
• Front Office experience (reception).
• Excellent communication skills, both written and oral.

Responsibilities

• Assist with Front of House operations and manage shift schedules.
• Provide reception cover and maintain high standards in the reception area.
• Deliver superior customer service and engage with key stakeholders.

Skills

People Management

Customer Service

Communication

Job description

Front of House Team Leader Ref: VN246 Dubai UAE

About Us

At Macro, you get the best of both worlds: a well-established industry leader with global presence and a roster of blue-chip clients, and a people-centric business with a friendly and supportive culture. In other words, when you join Macro, you can seriously accelerate your career, all while having fun with colleagues invested in your success.

About the Role

An exciting opportunity to be a part of our facilities management business, managing a panel of services for a new flagship high-rise building in Dubai built to high standards.

This is a customer-oriented role that requires a friendly, pro-active and can-do attitude, where the needs of the customer are treated as paramount.

You will be responsible for the end-to-end care of all staff and visitor on site. You will also be responsible and accountable for all activities within your remit and should handle or escalate any concerns that may impact the client's reputation.

You will be representing Macro, delivering business first-class service to support complex, multi-disciplined site and the requirements of the client.

Main Responsibilities

• Assist the Supervisor and building management with Front of House operations and associated functions.
• Help manage the shift schedule.
• Monitor all areas and ensure that previous issues have been satisfactorily resolved or closed off.
• Perform routine inventory duties, including monitoring and maintaining current inventory levels.
• Provide reception cover, including greeting all guests and VIP visitors.
• Handle corporate events by assisting with venue setup and meeting requirements.
• Ensure that the reception area is maintained to a high standard.
• Answer all calls professionally and promptly, ensuring all inquiries are handled in accordance with service standards and response times.
• Demonstrate attention to detail and ownership of processes related to areas of responsibility.
• Assist with clients reports as required.
• Focus on delivering the client what we promise.
• Deliver superior customer service and develop key tenant stakeholder engagement through effective and timely communications with tenants, stakeholders and the client.
• Carry out other reasonable duties as required by the line manager.

About you

The ideal candidate will have:

• Experience working in a five-star hotel in the UAE.
• Front Office experience (reception).
• Good people management skills.
• Ability to deliver and manage associates satisfaction and engagement.
• Excellent communication skills, both written and oral.
• Capability to establish good relationships with clients, customers, and service providers.
• Native or fluent proficiency in Arabic, Russian, or Mandarin.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro's EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

?Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It's about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

?Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [HIDDEN TEXT] to speak to a member of our team.