Store Manager - Thom Browne

Zegna; United Arab Emirates; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player in high-end fashion is seeking a Store Manager to oversee daily operations and drive sales performance. This role involves training and mentoring staff, ensuring exceptional customer service, and maintaining store standards. The ideal candidate will have a strong background in retail management, excellent communication skills, and a passion for fashion. Join a dynamic team and contribute to enhancing the brand's image in the market while achieving business goals. If you are driven, customer-focused, and ready to take ownership of your role, this opportunity is perfect for you.

Qualifications

• 5 to 7 years experience in high-end fashion industry with direct sales.
• Graduate with tertiary qualifications in sales preferred.

Responsibilities

• Oversee daily store operations and monitor sales KPIs.
• Guide and train staff on customer service and product knowledge.
• Resolve customer issues and maintain accurate customer database.

Skills

Communication Skills

Interpersonal Skills

Customer Service

Sales Skills

Team Working

Leadership

Education

Graduate in any discipline

Tertiary qualifications in sales

Tools

Amber Loyalty Program

Basic Accounting Software

Job description

JOB CONTENT:

To oversee the total operations of the store ranging from merchandising, sales, customer service, staff development to other day-to-day administrative functions, in order to ensure the effective functioning of the store, achievement of business goals and enhancement company's image in the market.

FUNCTIONAL RESPONSIBILITIES:

• Oversee the day-to-day operations of the store. Review previous days sales figures and take proactive initiatives to ensure stores targets are met. Monitor sales KPI's to ensure budgets are achieved.
• Monitor staff performance with respect to customer service ensuring that all customers are greeted and met courteously, as well as attended to their needs for information/ repairs/ alterations etc.
• Guide, coach and train sales people on customer service disciplines. Ensure product knowledge and market/competition intelligence is given as on going in store training.
• Resolve customer issues as required. Maintain accurate customer database through Amber Loyalty program.
• Organize the store layout to create the right ambience. Merchandise goods prominently on shelves as per company/ brand specifications, use window/ visual displays to enhance the appeal. Maintain cleanliness / hygiene at all levels of store operations. Replenish stock daily.
• Verify stock at the beginning and end of each shift, replenish stocks according to season and size. Take a total stock count at least twice a year and monitor compliance with stock transfer procedures, with a view to ensure availability of optimum stocks of the latest items at all times.
• Identify slow and fast moving items back to buyers on a monthly basis.
• Supervise the staff with respect to their personal grooming, conduct during business hours, level of product knowledge and customer service. Ensure adherence to all company policies and procedures.
• Identify and resolve IT system errors as required.
• Guide, coach, and motivate staff continuously to bring out their potential and enable them to improve their performance. Develop and mentor employees, identify specific training needs. Monitor effectiveness of individual's progress within the team.
• Conduct daily store huddles to ensure that teams are up to date with relevant business information.

Education/ Qualification

• Graduate in any discipline with tertiary qualifications in sales.

Experience

• 5 to 7 years experience in high end fashion industry preferably involving direct sales.

Functional Skills & Specific Knowledge

• Excellent communication and interpersonal skills
• Good command of spoken and written English essential
• Knowledge of other languages including Arabic/Italian advantageous
• Pleasant personality and good grooming
• Computer literate with knowledge of basic accounting procedures
• Ability to take ownership of the business

COMPETENCIES:

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual Thinking
• Developing Potential
• Driving Performance
• Leadership