AVP & Manager- Bulk Payments Cross Border

First Abu Dhabi Bank FAB; Abu Dhabi; On-site; AED 150,000 - 250,000; Full time

Job summary

A leading bank in Abu Dhabi seeks an AVP & Manager for Bulk Payments Cross Border. The role involves supervising transaction processing, ensuring compliance with regulations, and enhancing operational efficiencies. The ideal candidate will have significant experience in banking and a strong focus on customer satisfaction. Join a dynamic team committed to excellence in financial services.

Qualifications

• 5 years relevant experience in banking, with 3 years in managerial roles in payments.

Responsibilities

• Supervise transactions, settlements, and reconciliations daily.
• Minimize operational risks and ensure compliance with regulations.
• Enhance operational efficiencies and customer service.

Skills

Operational Efficiency

Risk Management

Customer Satisfaction

Process Improvement

Job description

The job-holder will lead/ train a team of processors/specialists to ensure that global fund transfers/remittances/special handling transactions processing support to the bank's customers is provided in a cost-efficient, error-free and timely manner subject to high risk management, Regulatory/Compliance standards & the Bank. S/He should support the growth of INWARD NBFI AND VOSTRO business by implementing new processes/procedures to improve operating efficiency, timeliness and accuracy of workflows. Following are the expectations from the role and the job holder:

• Supervising and authorization of transactions, settlements, accounting, clearances & reconciliation, input by processing staff, on a daily basis.
• Minimize operational risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions and that these instructions are properly authorized.
• Assist the section by providing appropriate delivery and support functions.
• Ensure conformance to internal policies, procedures and guidelines.
• Ensure adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Support multi desks and multi functions within the department.
• Perform daily & monthly proofing / reconciliation and escalate as appropriate.
• Accountable for performance and motivation of the team.
• Must maintain highest level of internal and external customer satisfaction.
• Must live up to the core values and be able to challenge any process / procedure, share ideas and initiatives across teams / units.
• Must be able to maintain a culture of discipline and open communication within the team.
• Pursue opportunities for enhancing operational efficiencies, customer service and operational controls by identifying process improvements.
• Support in enhancing and modifying the existing procedures, analyze and resolve non-routine operational problems often requiring research and involvement of other functional experts.
• Work with risk management teams to ensure that day to day operational processes and enhancements launched comply with local regulations, Bank's policies and internal procedures.

Job Context (Specific Accountabilities)

• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all times
• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 85% satisfaction score in the internal customer survey.
• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Quantified benefits from successful proposal implementation> should translate into bottom-line or stakeholder impact
• No. of cross-functional desks supported during the year

Desired Candidate Profile

• 5 years relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the payment function.

Company Industry

• Banking
• Broking

Department / Functional Area

• Administration

Keywords

• AVP & Manager- Bulk Payments Cross Border

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