Relationship Manager- Employee Banking

First Abu Dhabi Bank FAB; Dubai, Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic Employee Banking Relationship Manager to enhance client relationships and drive business growth. This role involves sourcing new clients, managing existing relationships, and collaborating with marketing to develop creative outreach strategies. The ideal candidate will possess strong relationship management skills, creativity, and a proactive approach to problem-solving. Join a forward-thinking organization where your contributions will directly impact client satisfaction and business success. If you're ready to take on a challenging yet rewarding role in the banking sector, this opportunity is for you.

Qualifications

• 5 years of relevant banking experience required.
• Bachelor's or Master's degree preferred.

Responsibilities

• Develop networks to source new clients and manage relationships.
• Collaborate with marketing to create outreach strategies.
• Ensure top-level client experience and manage inquiries.

Skills

Relationship Management

Communication Skills

Creativity

Critical Thinking

Detail Orientation

Problem-Solving

Time Management

Technological Proficiency

Education

Bachelor's Degree

Master's Degree

Tools

FAB CRM

Job description

Job Title: Employee Banking Relationship Manager

Job Description

Responsibilities:

• Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development.
• Work independently on customers' needs.
• Identify and develop resources relevant to business development and sales goals.
• Liaise with the concerned team to ensure top-level client experience in all cases of client interactions from follow-up to delivery.
• Attract and retain clients by developing highly creative outreach strategies along with the marketing department in the organization.
• Work in line with the operational procedures of the organization towards its revenue generation and sales growth goals.
• Collaborate with Marketing to develop creative outreach strategies to attract and retain clients.
• Continuously review current processes to find better ways of working.
• Manage CIB relationships and direct the fulfillment team to execute business in the EB client premises.
• Grow the portfolio of Employee Banking Clients by the desired percentage.
• Organize Helpdesk/Induction activities at client premises to generate business revenues by extension on retail asset products and services.
• Lead generation and management through FAB CRM systems.
• Act as the focal point for customer inquiries.
• Exceed expectations by increasing standards of customer service and ensuring effective complaint management.
• Manage the bulk account opening process for the employees of the targeted CIBG/TML customer.
• Constantly design and execute strategies to increase business penetration within the region.
• Liaise with Corporate & Investment Banking, business banking team to provide their clients with a complete package on retail banking propositions.
• Drive multi-product sales with a focused approach on increasing corporate profitability.
• Monitor emerging opportunities in the market, industry, and competition; share information with the Business Intelligence team to keep plans/strategies agile.
• Work closely with strategic alliances within PBG sales and distribution.
• Adhere to the Standard Operating Procedures, Policies, and Code of Conduct of the bank.

Skills:

• Strong relationship management skills.
• Ability to grow and maintain relationships with any individual, irrespective of background and personality type.
• Possession of a good sense of humor.
• Strong written and verbal communication skills.
• Strong creativity and critical thinking abilities.
• Ability to work with recent technological applications relating to daily tasks.
• Strong detail-orientation and top-level self-organization.
• Ability to perform multiple tasks simultaneously.
• Willingness to put in more working hours, even at odd times.
• Possess reliable problem-solving ability.

Desired Candidate Profile:

Qualifications:

• Bachelor's Degree, preferably a Master's Degree.
• 5 years of relevant experience in the banking sector.