Assistant Night Manager - The St. Regis Downtown Dubai

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Manager to oversee guest check-ins, ensure quality service, and support team development. The role involves processing payments, training staff, and maintaining high service standards. Candidates should have a high school diploma and relevant experience.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify identity and payment.
• Assist management in training and motivating employees.
• Ensure adherence to quality standards and company policies.

Skills

Customer Service

Team Support

Communication

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all guest check-ins by verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room keys and verify/adjust billing. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests are met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Customer Service & Team Support

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate using clear and professional language; prepare and review written documents accurately and completely; answer telephones with appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where the diverse backgrounds of our associates are valued. Our strength lies in the rich blend of culture, talent, and experiences of our team members. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other legally protected categories.

Required Experience: Manager