Director of Front Office

Rotana Hotel Management Corporation PJSC; Ras Al Khaimah; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading hotel management corporation is seeking a passionate Director of Front Office to enhance guest experiences and optimize hotel operations. The ideal candidate will have a strong background in front office management and excellent customer service skills. Responsibilities include managing guest services, optimizing revenue, and collaborating with various departments to ensure high standards of service and efficiency. This role is perfect for a proactive leader who excels in a dynamic environment.

Qualifications

• Minimum of two years of experience in a similar role.
• Must be computer literate with knowledge of hotel management systems.

Responsibilities

• Maximize hotel revenue while delivering excellent guest service.
• Control room availability and manage Front Office functions.
• Collaborate with Housekeeping for quick room turnaround.

Skills

Customer Focus

Problem-Solving

Time Management

Communication

Team Building

Education

College or University Degree

Tools

Opera

Micros

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Director of Front Office, you will be responsible for all matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. Your role involves controlling room availability and managing day-to-day Front Office functions, such as handling guest arrivals and departures, information requests, and other key responsibilities such as:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest guest satisfaction.
2. Planning and implementing availability controls for market segments to maximize hotel room, food & beverage, and other revenues where applicable.
3. Maintaining high performance standards among guest contact employees to ensure they are knowledgeable, friendly, and courteous at all times.
4. Reporting to management on trends, guest impressions, and issues affecting guests or hotel operations.
5. Collaborating with the Housekeeping Department to ensure quick room turnaround and proper allocation of arriving guests.
6. Participating in decisions related to occupancy goals, marketing strategies, and rate development.

Skills, Education, Qualifications & Experience

You must hold a college or university degree with a minimum of two years of experience in a similar role. You should be computer literate, with working knowledge of hotel property management systems such as Opera, and familiar with sales systems like Micros. Excellent communication skills in English, both written and spoken, are essential.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid front office background, excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, innovative, and capable of leading, motivating, and improvising in all situations. Key competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations