Store Manager - Under Armour

Athlocity; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company in the fashion retail sector is seeking a Store Manager in Dubai. The role involves driving sales, managing store operations, and coaching the team to deliver exceptional customer service. Ideal candidates will possess industry expertise and experience in GCC retail.

Qualifications

• Fluent in English (written and spoken).
• Industry expertise and product/category knowledge.
• Fashion retail experience in GCC.

Responsibilities

• Manage and drive sales through efficient store operations and customer service.
• Oversee inventory management and ensure compliance with loss prevention standards.
• Train team in inventory management techniques and maintain staffing levels.

Skills

Fluent in English

Industry expertise

Product/Category knowledge

Fashion retail experience

Job description

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation, and retention of store personnel in adherence to Athlocity norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

1. Communicates store targets to the team and drives sales to achieve financial objectives.
2. Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft policies.
3. Oversees all point of sales activities, including sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer feedback.
4. Oversees cash transaction entry and management (petty cash, POS cash elements, change floats).
5. Regularly audits store administration, resolves issues, and assists in annual stock counts and spot checks.
6. Monitors and handles customer complaints, taking corrective actions as per policy, and responds to feedback professionally and promptly.
7. Tracks and evaluates brand sales performance, researches market trends and competitor activities to identify critical business factors, and proposes action plans to increase sales and profitability.
8. Analyzes sales reports, provides insights to maximize stock potential, and reports on the performance of collections.
9. Maintains high standards for window and in-store displays in line with merchandising guidelines.
10. Oversees inventory management, including stock availability, order management, back-store management, and stock movement within the store.
11. Ensures accurate stock merchandise management, including stock aging, loss, and space utilization.
12. Coordinates with the facilities department on repairs or replacements of furniture or equipment and supports maintenance standards to optimize asset life.
13. Maintains staffing levels to ensure exceptional customer service, prepares schedules, and ensures adequate shift coverage.
14. Considers seasonal peaks and promotional events when preparing forecasts and staff rosters.
15. Ensures the team is trained in inventory management techniques, including inbound goods movement, receiving, stocking, restocking, transfers, and managing discrepancies.

Qualifications:

1. Fluent in English (written and spoken).
2. Industry expertise.
3. Product/Category knowledge.
4. Fashion retail experience in GCC.