Restaurant Reservation Agent

Four Seasons Hotel; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel in Dubai is seeking a Reservation Coordinator to manage guest bookings and ensure smooth operations. The ideal candidate will have strong organizational skills and a friendly demeanor, ready to handle high call volumes and coordinate with service teams. Experience with reservation systems is a plus, and the role requires excellent communication and customer service abilities.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Experience with restaurant reservation systems is a plus.

Responsibilities

• Handle incoming reservation requests via phone, email, and online platforms.
• Manage last-minute changes, cancellations, and waitlist requests efficiently.
• Assist in implementing promotional initiatives to drive bookings.

Skills

Organizational Skills

Communication

Customer Service

Multitasking

Tools

OpenTable

Resy

SevenRooms

Job description

Handle incoming reservation requests via phone, email, and online booking platforms.

Accurately input and manage reservations in the system, ensuring proper table allocations.

Communicate with guests to confirm bookings, special requests, and seating preferences.

Coordinate with the reception and service teams to ensure smooth guest arrivals.

Manage last-minute changes, cancellations, and waitlist requests efficiently.

Maintain accurate records of guest preferences, VIP bookings, and special occasions.

Monitor reservation trends and provide insights to optimize restaurant capacity.

Assist in implementing promotional and marketing initiatives to drive bookings.

Ensure compliance with restaurant policies and service standards.

What You Will Bring:

Strong organizational and multitasking skills.

Excellent communication and customer service abilities.

Experience with restaurant reservation systems (e.g., OpenTable, Resy, SevenRooms) is a plus.

Ability to handle high call volumes and work efficiently under pressure.

Professional and friendly demeanor with attention to detail.

Basic computer skills and proficiency in reservation software.

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