Customer Service Representative

ACCOUNTECH FOR ACCOUNTING & BOOKKEEPING CO; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in Dubai is looking for a Customer Service Representative who will serve as the primary contact for customers. The ideal candidate should possess strong communication skills and a high school diploma. Responsibilities include resolving customer issues and documenting interactions to enhance service efficiency.

Qualifications

• Minimum of a high school diploma; certifications in customer service are a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the primary point of contact for customers.
• Resolve customer issues swiftly and document interactions in CRM.

Skills

Communication

Problem Solving

Education

High School Diploma

Job description

Vacancy

Job Description

1. Act as the primary point of contact for customers, addressing inquiries with a comprehensive understanding of products and services.
2. Resolve customer issues swiftly by utilizing problem-solving skills and ensuring follow-up for complete satisfaction.
3. Document customer interactions meticulously in the CRM system to maintain accurate records and improve service efficiency.

Desired Candidate Profile

1. A minimum of a high school diploma or equivalent; additional certifications in customer service are a plus.
2. Excellent verbal and written communication skills to convey information clearly and effectively.
3. Ability to work both independently and as part of a collaborative team, contributing to shared goals.