Waitress

Anantara; Abu Dhabi; On-site; AED 20,000 - 40,000; Full time

Job summary

An established industry player seeks a dedicated Waitress to provide exceptional service in a vibrant restaurant setting. Your role will involve welcoming guests, ensuring their satisfaction, and maintaining high standards of cleanliness and service. With a focus on teamwork and communication, you'll contribute to a positive dining experience while adhering to service standards. This position offers a chance to grow in the hospitality sector within a supportive environment that values guest satisfaction and staff development.

Qualifications

• Max 2 years experience in the same department.
• Knowledgeable with alcohol and non-alcohol beverages.

Responsibilities

• Ensure timely service and smooth operation in the restaurant.
• Maintain cleanliness and set up of tables before guests are seated.
• Assist in maintaining a highly motivated and well-trained staff.

Skills

Customer Service

Teamwork

Communication Skills

Knowledge of Beverages

Education

Degree in Hotel Management

Job description

• To work as a team with colleagues, to ensure timely service and a smooth-running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises.
• Work with the Cashier and relieve Cashiers on break.

Qualifications

Degree in Hotel Management

Max 2 years experience in the same department.

Knowledgeable with alcohol and non- alcohol beverages.

Knowledgeable with LQA standards and SOP

Additional Information

• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his / her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his / her hard work. Maintain fair and consistent counseling and / or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation

Waitress • Abu Dhabi, Abu Dhabi, United Arab Emirates