Officer – Customer Service

Jobs for Humanity; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading company in Dubai seeks a Customer Service Representative to enhance client satisfaction through effective communication and problem resolution. The role involves addressing client inquiries, maintaining records, and achieving productivity standards. Ideal candidates will have strong communication skills and a customer-focused attitude, with a university degree and experience in customer service or telesales.

Qualifications

• 1-2 years experience in customer service or telesales.
• Bilingual preferred.

Responsibilities

• Respond to client enquiries on eligibility and claims status.
• Maintain accurate records and files.
• Identify process improvements.

Skills

Networking

Negotiation

Communication

Team player

Attention to details

Customer Focus

Education

University Degree

Tools

MS Office

Job description

Maintain high levels of customer satisfaction by dealing with member / client enquiries in an effective and timely manner.

To offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

MAIN FUNCTIONS AND RESPONSIBILITIES

1. Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions and strive for first call resolution.
2. Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
3. Provide payment confirmation or clarifications as required to clients.
4. Achieve / exceed set productivity and quality standards.
5. Interface effectively with internal colleagues and staff to resolve client issues.
6. Maintain accurate records and files as required.
7. Identify potential process improvements and make recommendations to Team Leader or Senior Officer.
8. Adhere to the contents of the Operating Procedures Manual (OPM) and the Company’s overall internal procedures and policies.
9. Nil E&Os.
10. Perform miscellaneous tasks within the scope of work, as assigned by the direct manager.

Qualifications

• Behavioral Skills: Networking, Negotiation, Communication, Team player, Attention to details, Customer Focus
• Education / Certifications: University Degree, preferably bilingual
• Practical / Technical Experience: Graduate or 1-2 years experience in customer service or telesales; no insurance experience required
• Computer Skills: MS Office, Computer Literate