Technical Support Engineer

Info Resume Edge; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Technical Support Specialist to provide exceptional customer service and technical assistance. In this role, you will troubleshoot software, hardware, and network issues while documenting solutions to enhance the knowledge base. Collaborate with engineering teams to report bugs and conduct training sessions for clients, ensuring they fully understand the product. If you possess strong analytical skills, a customer-first attitude, and the ability to thrive in a fast-paced environment, this is the perfect opportunity for you to grow your career in a dynamic setting.

Qualifications

• 2+ years of experience in technical support or IT support roles.
• Strong understanding of operating systems: Windows, macOS, Linux.

Responsibilities

• Provide technical support to customers via phone, email, and live chat.
• Diagnose and troubleshoot software, hardware, and network issues.

Skills

Technical Support

Troubleshooting

Customer Service

Problem-Solving

Communication Skills

Analytical Skills

Education

Bachelor's Degree in Computer Science

Equivalent Experience

Tools

Jira

Zendesk

ServiceNow

AWS

Azure

Google Cloud

Job description

Key Responsibilities:

• Provide technical support to customers via phone, email, and live chat.
• Diagnose and troubleshoot software, hardware, and network issues.
• Document issues, resolutions, and maintain knowledge base articles.
• Escalate complex problems to appropriate teams while maintaining ownership until resolution.
• Assist with software installations, configurations, and updates.
• Collaborate with engineering and product teams to report bugs and feature requests.
• Conduct training sessions for clients to enhance product understanding.
• Monitor system performance and provide proactive maintenance suggestions.

Qualifications:

• Bachelors Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in technical support or IT support roles.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting network configurations and protocols.
• Experience with ticketing systems like Jira, Zendesk, or ServiceNow.
• Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.
• Excellent communication skills and a customer-first attitude.
• Ability to work independently and as part of a team.

Skills & Competencies:

• Problem-solving mindset with strong analytical skills.
• Attention to detail and strong documentation skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Excellent interpersonal and customer service skills.
• Adaptability to rapidly changing environments and technologies.