Accounts Receivable Supervisor

21c Museum Hotels; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector invites you to join their dynamic team in Dubai. This role focuses on financial reconciliation and customer service, ensuring accurate management of city ledger accounts and advance deposits. You will play a vital part in maintaining financial integrity and supporting the hotel's operations. With a commitment to diversity and inclusion, this company fosters a warm and welcoming environment, providing opportunities for professional growth and development. If you are passionate about hospitality and finance, this is an exciting opportunity to make a meaningful impact.

Qualifications

• Experience in reconciliation and financial reporting.
• Strong understanding of hotel policies and procedures.

Responsibilities

• Reconcile city ledger accounts and advance deposits.
• Process all city ledger transactions and handle customer inquiries.

Skills

Reconciliation

Accounting

Customer Service

Attention to Detail

Education

Bachelor Degree

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

KEY RESPONSIBILITIES:

• Reconciliation and matching of supporting dockets/documents to all checked out guest ledger balances and Point of Sale charge-back to City Ledger
• Maintenance of all City Ledger Accounts including billing, posting of receipts
• Maintenance of Advance Deposits postings and reconciliation
• Reconciliation of all Debtors/City Ledger and Advance Deposits subsidiary ledger to General Ledger Account on a weekly and monthly basis
• Awareness and adherence to all hotel policies, procedures & relevant legislations
• Reporting hazards, risks, accidents as required
• Compliance with Occupational, Health & Safety legislation
• Follow all directives from Senior Management

KEY TASKS

• Process all city ledger transactions and transfers daily
• Ensure charge-back authority and travel vouchers are matched and complete
• Dispatch processed City Ledger charges to customer Accounts Payable daily and file supporting documents
• Reconcile city ledger and advance deposits balances daily
• Process and balance all deposits and payments recorded by the General Cashier daily
• Match payments against invoices and follow up on discrepancies
• Handle customer inquiries promptly and maintain records
• Post all Advance Deposits daily and communicate with Reservations and Front Office
• Advise on uncompleted supporting documents for charge-backs
• Ensure adjustments are documented and approved appropriately
• Generate monthly statements for debtors and weekly aged trial balances for Credit Manager and Financial Controller
• Maintain in-house City Ledger accounts daily and monthly
• Attend monthly credit meetings

Qualifications

Bachelor Degree

Previous experience in a 5-star hotel in the UAE

Additional Information

Diversity & Inclusion at Accor means welcoming everyone and respecting differences by focusing on qualities and skills for employment and development opportunities. Our goal is to provide meaningful employment, a warm culture, excellent working conditions, and promote the development of all, including those with disabilities.

When applying, please let us know of any specific needs so we can accommodate them.