Store Manager - Beauty | Retail | Watsons | Abu Dhabi

Al-Futtaim; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic retail manager to lead their store team in delivering exceptional customer service and achieving sales targets. This role involves driving sales performance, managing inventory, and ensuring a top-notch shopping experience for customers. The ideal candidate will possess strong leadership skills and a deep understanding of the beauty industry, with a focus on team development and operational excellence. Join a company committed to customer satisfaction and employee engagement, where your contributions will make a significant impact in a vibrant retail environment.

Qualifications

• Over 5 years of experience in retail and team management, preferably in the beauty sector.
• Strong knowledge of the beauty industry and retail operational skills.

Responsibilities

• Drive and monitor sales performance to meet targets.
• Manage stock availability and ensure excellent customer experience.
• Plan and monitor personal development and team training.

Skills

Retail Operational Skills

Management Skills

Customer Service Orientation

Analytical Skills

Leadership

Problem-Solving Skills

Education

Bachelor’s or Master’s Degree

Job description

Job Requisition ID: 168597

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The organisation's entrepreneurship and relentless customer focus enable it to continue growing and expanding, responding to the changing needs of its customers within the societies in which it operates.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the Role

The job holder (JH) is responsible for planning, controlling, and directing their store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profits. JH provides excellent communication and interpersonal skills to influence everyone to manifest the best professional customer service and is equipped with the ability to understand and analyze sales figures to drive the business to achieve its targets.

What You Will Do

Profit & Financial

• Drive, monitor, and review sales performance; recommend action plans to meet sales targets at the store level.
• Conduct monthly meetings focusing on category sales performance, updating the team on performance and recommending improvements.
• Implement strategies and ensure 100% execution of all programs to achieve sales targets for all exclusive products, providing feedback on promotional effectiveness.
• Manage and control store-approved OPEX budgets (utilities, supplies, staff costs, etc.).
• Recommend and initiate plans to optimize store controllable expenses.
• Achieve shrinkage budgets below tolerance levels through daily monitoring of retail standards and compliance.

Commercial

• Check and review the implementation of displays and timely replenishment.
• Manage stock availability and replenishment processes.
• Ensure accurate and timely inventory adjustments (GAP, cycle counts, negative quantities, false positives).
• Maintain consistency with brand service standards when dealing with customers.
• Ensure the customer shopping experience exceeds expectations.
• Handle product queries, complaints, and provide professional advice aligned with brand standards.
• Drive loyalty programs and initiatives to increase transaction participation.
• Implement selling techniques to achieve target conversion and transaction rates.
• Cascade ongoing promotions, activities, and memos following standard guidelines.
• Check and validate the proper execution of promotional activities and store displays.

Process

• Ensure policies, brand standards, grooming guidelines, and internal controls are communicated and implemented as per SOP.
• Demonstrate strong analytical skills and understanding of reporting systems.
• Monitor store expenses, supervise loss prevention, asset protection, and risk management. Be accountable for inventory management.
• Liaise with mall management and handle store documentation (reports, banking, refunds, exchanges, etc.).

People

• Plan and monitor personal development and in-role training interventions.
• Identify, implement, and monitor team learning initiatives.
• Review and discuss performance appraisals and personal plans of direct reports.
• Implement action plans for employee engagement.

Required Skills To Be Successful

• Good knowledge of the beauty industry and trends; retail operational skills (stock, VM, systems, cash, etc.).
• Management skills and experience in people development.
• Empathy, customer service orientation, results-driven, leadership, and problem-solving skills.
• Excellent relationship management skills.
• Integrity and trust, ability to deal with ambiguity.
• Proactive with a good team spirit and initiative-taking ability.

What Equips You For The Role

• Education: Bachelor’s or Master’s degree is a plus.
• Minimum Experience: Over 5 years in retail and team management, preferably in the beauty sector.

We’re here to provide excellent service, and your proactive participation can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you. Take the time to craft a personalized CV to boost your visibility. Our global Talent Acquisition team members are dedicated to matching the best talent with the right opportunities. We consider skills, behaviors, and alignment with our values of Respect, Integrity, Collaboration, and Excellence.

We are committed to transparency and responsiveness throughout the application process, reviewing and responding to every application.