Ecommerce Performance & Client Success Manager

Ecomma; Dubai; On-site; AED 420,000 - 620,000; Full time

Job summary

Ecomma in Dubai seeks an Ecommerce Performance & Trading Manager to own end-to-end performance across 6–8 brands for Europe, the USA and UAE. You will drive revenue, profitability and growth with Meta Ads and Google Ads as the core channels, leading a 5–6 person team and coordinating internal and external partners.

You will oversee trading, pricing, CRO, promotions and onsite merchandising, while managing client relationships and ensuring customer experience across both inventory-held and

Qualifications

• Role requires ownership of P&L across multiple brands and end-to-end ecommerce performance.
• Strong knowledge of Meta Ads and Google Ads as primary acquisition channels.
• Experience managing budgets, forecasting and KPIs across several markets.
• Proven ability to lead a cross-functional team and drive growth.

Responsibilities

• Own P&L across 6–8 brands, manage revenue, gross margin and EBITDA.
• Lead Meta and Google Ads, review campaigns and scale spend profitably.
• Oversee ecommerce trading, promotions, pricing and onsite merchandising.
• Act as primary client contact, nurture relationships and present performance.
• Coordinate internal teams, agencies and partners to deliver objectives.
• Oversee inventory-held and dropship operations and customer experience.

Skills

P&L management

Meta Ads

Google Ads

Team leadership

Ecommerce trading

Performance marketing

Client management

Shopify experience

CVR optimization

AOV optimization

Tools

Shopify

GA/Analytics tools

Job description

Ecommerce Performance & Client Success Manager

Team: 5–6 people

Business Models: Inventory-Held & Dropship

Experience: min. 5 years

Role Overview

We are looking for a commercially driven Ecommerce Performance & Trading Manager to take end-to-end ownership of a portfolio of 6–8 ecommerce brands across Europe, the USA and UAE.

The role has direct P&L responsibility and ownership of revenue, profitability and growth, with Meta Ads and Google Ads as the primary acquisition channels.

You will lead a team of 5–6, manage client relationships and coordinate internal specialists, agencies and external partners across Ecommerce Trading, Performance Marketing, Growth, Development, Operations, Logistics and Customer Service.

The portfolio includes a combination of inventory-held and dropship brands, so strong commercial and operational ecommerce experience is essential.

Key Responsibilities

Commercial & P&L

• Own the P&L across 6–8 brands, including revenue, gross margin and EBITDA.
• Manage budgets, create forecasts and commercial targets.
• Monitor key drivers including CVR, AOV, CAC, ROAS/MER, COGS and marketing spend.
• Identify risks and growth opportunities and develop clear actions to improve performance.
• Manage the different commercial requirements of inventory-held and dropship brands.

Meta & Google Ads

• Own performance across Meta Ads and Google Ads, working with in-house specialists and agencies.
• Manage marketing budgets against revenue, CAC, ROAS/MER and profitability targets.
• Confidently review accounts and challenge campaign strategy and execution.
• Identify opportunities to scale spend profitably.
• Drive testing across creative, audiences, campaigns, product feeds and landing pages.
• Ensure paid media activity is aligned with wider trading and P&L performance.

Ecommerce Trading & Growth

• Own day-to-day trading performance across the portfolio.
• Manage trading calendars, promotions, pricing, product launches and onsite merchandising.
• Analyse performance across channels, products, markets and customers.
• Identify opportunities to improve conversion, AOV, customer acquisition and profitability.
• Own the commercial website and CRO roadmap, working with development resources to deliver improvements.

Client Success

• Act as the primary commercial contact for assigned clients.
• Build strong client relationships and understand their commercial objectives.
• Lead regular performance meetings covering P&L, trading, paid media, forecasts and growth opportunities.
• Proactively communicate challenges alongside clear recommended actions.
• Take ownership of client satisfaction, success and retention.
• Lead and develop a team of 5–6 people, setting clear objectives and accountability.
• Coach the team across ecommerce, commercial performance and digital marketing.
• Coordinate internal teams, agencies and external partners to deliver against brand objectives.

Operations & Customer Experience

• Oversee performance across inventory, dropship suppliers, logistics, fulfilment and customer service.
• Monitor stock availability, delivery performance, returns, cancellations and customer experience.
• Ensure operational issues impacting revenue, profitability or customer satisfaction are identified and resolved.

Experience & Skills

• Strong experience in Ecommerce Trading, Performance Marketing, Growth or Ecommerce Management.
• Experience owning or significantly influencing an ecommerce P&L.
• Strong knowledge of Meta Ads and Google Ads is essential.
• Experience managing paid media budgets across multiple brands or markets.
• Strong understanding of CVR, AOV, CAC, ROAS/MER, LTV, Margin and EBITDA.
• Strong client management and stakeholder communication skills.
• Experience working with inventory-held and/or dropship ecommerce models.
• Shopify experience is highly desirable.
• Good understanding of CRO, analytics, website development, logistics and customer experience.
• Experience across Europe, USA and/or the Middle East is advantageous.
• Familiarity with AI tools such as ChatGPT and Claude is beneficial.

What Success Looks Like

You will deliver profitable growth across the portfolio, build a high-performing team and develop strong, trusted client relationships.

You will understand what is driving performance across Meta, Google, ecommerce trading, range growth and the wider P&L, and ensure teams, agencies and operational partners are aligned to deliver against each brand's commercial objectives.