eCommerce & Marketplace Operations Manager

Confidential Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company is seeking an eCommerce & Marketplace Operations Manager in Dubai to oversee operations across major platforms. The ideal candidate will have 3–5 years of experience in eCommerce, specifically within fashion or lifestyle categories, and will manage order processing, listings, and customer interactions. This role offers growth opportunities and requires strong organizational and multitasking skills in a fast-paced environment.

Benefits

Medical Insurance

Annual Leaves As Per Labour Law

Qualifications

• 3–5 years of hands-on experience in eCommerce operations.
• Proficient in eCommerce platforms like Amazon, Shopify, and Noon.
• Strong command of Excel and operational reporting tools.

Responsibilities

• Monitor and process orders from multiple eCommerce platforms.
• Coordinate with warehouse for timely picking and dispatch.
• Manage refunds, returns, and store credits.

Skills

eCommerce operations

Amazon Seller Central

Shopify

Excel

communication

customer-first mindset

Education

Bachelor’s degree in Business, eCommerce, Supply Chain

Job description

eCommerce & Marketplace Operations Manager

Medical Insurance, Annual Leaves As Per Labour Law

Vacancy

1 Vacancy

Job Description

• Monitor and process orders from Shopify, Amazon Seller Central, Noon, and Namshi in real time.
• Coordinate with warehouse/fulfillment partners to ensure timely picking, packing, and dispatch.
• Track shipments and handle exceptions such as delays, failed deliveries, and re-shipments.
• Update order statuses; manage refunds, returns, and store credits.
• Maintain service-level standards for delivery timelines and order accuracy.

� Marketplace Operations – Amazon, Noon & Namshi

• Create and manage listings: titles, descriptions, images, pricing, and attributes.
• Monitor key performance metrics: Buy Box, returns, SLA compliance, seller ratings.
• Liaise with marketplace account managers for campaigns, promotions, and catalog onboarding.
• Resolve listing errors, suppressions, and policy issues.
• Monitor reviews/feedback and take corrective action.
• Ensure stock availability and prevent out-of-stock situations.
• Manage product uploads, pricing, metadata, and categorization.
• Publish new launches with accurate descriptions, images, and SEO content.
• Oversee integrations with payment gateways, shipping APIs, and OMS tools.
• Coordinate with marketing for promotions, flash sales, and discount codes.
• Work with design/dev teams to ensure smooth UI/UX and technical performance.
• Maintain accurate, synchronized inventory across platforms.
• Monitor sell-through rates and initiate restocking with warehouse or production.
• Manage return-to-stock, damaged goods, and avoid overselling.
• Use ERP or inventory tools for forecasting and real-time updates.
• Handle customer queries across email, chat, and social channels.
• Manage returns, exchanges, and refund workflows per company policy.
• Coordinate with logistics partners on RTOs and escalated complaints.
• Ensure high customer satisfaction and timely issue resolution.
• Prepare daily, weekly, and monthly reports on sales, orders, returns, and fulfillment.
• Track marketplace fees, logistics costs, and overall profitability.
• Analyze top-performing SKUs, customer patterns, and operational efficiency.
• Recommend data-driven improvements for delivery times, payment methods, and user experience

Desired Candidate Profile

Requirements & Skills

• 3–5 years of hands-on experience in eCommerce operations, preferably in men’s fashion or lifestyle categories.
• Proficient in Amazon Seller Central, Noon Seller Lab, Namshi Partner Portal, and Shopify.
• Strong command of Excel/Google Sheets and operational reporting tools.
• Excellent organizational, communication, and multitasking abilities.
• Customer-first mindset and the ability to thrive in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in Business, eCommerce, Supply Chain, or a related field.
• Experience in managing operations for a fashion D2C brand in the GCC region.

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