Ecommerce Manager

Melodica; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Melodica in Dubai seeks an ecommerce leader to grow its online channel for musical instruments, books and related products. You will own day-to-day trading, optimize the customer journey, manage product content and coordinate fulfilment with operations and retail teams.

You will develop marketplace channels, monitor revenue and margins, collaborate with Marketing to drive qualified traffic and ensure a smooth checkout experience across platforms. This is a full-time, on-site role based in Dubai.

Qualifications

• Experience managing ecommerce end-to-end across platforms, marketplaces and fulfilment.
• Proven ability to improve existing online operations and deliver measurable revenue growth.
• Experience in consumer electronics, musical instruments or comparable categories.
• Strong ecommerce analytics and collaboration with technical/operational partners.

Responsibilities

• Review platform, customer journey and performance; prioritise improvements with stakeholders.
• Manage online assortment, listings, content quality, navigation, availability and promotions.
• Own online trading performance: revenue, conversion, AOV and margin with costs.
• Develop marketplace channels; manage listings, pricing and profitability.
• Coordinate with Marketing to improve traffic, campaign effectiveness and repeat purchases.
• Coordinate stock accuracy, order processing, delivery, returns and customer support with retail, warehouse and service teams.
• Brief and manage platform enhancements with IT or external providers; test changes affecting checkout/trust.
• Build operating processes and reporting; assess new channels or geographies for profitability.

Skills

Ecommerce end-to-end management

Online trading optimization

Analytics & margin awareness

Stakeholder collaboration

Job description

Role overview

Develop Melodica's ecommerce operation into a sustainable revenue stream for musical instruments, books and related products. Own day-to-day online trading and lead improvements across the customer journey, product content, marketplaces and fulfilment coordination.

Key responsibilities

• Review the existing platform, customer journey and trading performance; prioritise a practical improvement plan with relevant stakeholders.
• Manage online assortment, product listings, content quality, navigation, availability and promotional activity.
• Own online trading performance, monitoring revenue, conversion, average order value and margin alongside acquisition and fulfilment costs.
• Develop relevant marketplace channels, managing listings, seller performance, pricing consistency and channel profitability.
• Work with Marketing to improve qualified traffic, campaign effectiveness and repeat purchasing; align spend with agreed commercial objectives.
• Coordinate stock accuracy, order processing, delivery, returns and customer support with retail, warehouse and service teams.
• Brief and manage platform enhancements with IT or external providers; test changes and address issues affecting checkout or customer trust.
• Build operating processes and reporting for the function; assess additional channels or geographic opportunities against operational readiness and profitability.

Experience and qualifications

• Experience managing ecommerce end to end, including trading, platforms, marketplaces and fulfilment coordination.
• Evidence of improving an existing online operation and delivering measurable commercial results.
• Relevant experience in musical instruments, consumer electronics, specialist retail or comparable considered-purchase categories.
• Strong ecommerce analytics, margin awareness and ability to work with technical and operational partners.