Ecommerce Manager

ignite selection; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a strategic business development manager to oversee the brand's online presence and profitability. The role involves setting strategic plans, managing e-commerce accounts, and optimizing operations across the GCC. Ideal candidates will have strong negotiation skills and experience in e-commerce management.

Responsibilities

• Elaborate the vision and set yearly strategic plans.
• Lead business development and relationship management efforts.
• Manage key e-commerce wholesale accounts.

Job description

Strategic and Business Development Responsibilities

1. Elaborate the vision at the Division level and set up the yearly strategic plan and budgets aligned with the Brand’s vision and mission.
2. Develop the annual online brand P&L budget and formulate the commercial/trading plan in collaboration with regional teams.
3. Conduct strategic meetings with suppliers and regional teams to negotiate commercial conditions such as margins, animations, and exclusivity.
4. Lead business development and relationship management efforts in wholesale, including implementing new business strategies and partnerships to expand the Brand's online reach.
5. Create new business strategies, tactical plans, and detailed business cases to optimize resource investments.
6. Ensure profitability by understanding and managing key cost drivers from the P&L.
7. Manage and develop key e-commerce wholesale accounts.
8. Oversee the development and management of the marketplace business across the GCC with strategic partners like Farfetch.

Operational and Content Management

1. Review all web content collaboratively with the Ralph Lauren Ecom team before upload.
2. Analyze trade performance with the Ralph Lauren team and identify solutions to optimize trade and performance.
3. Manage seasonal buying strategy and local assortment implementation.
4. Review merchandise stock levels weekly to ensure stock optimization and coordinate stock movements or reordering as needed.
5. Monitor weekly sales performance to stay on track with targets.

Logistics and Customer Service

1. Coordinate regularly with the local fulfillment center to optimize fulfillment operations and performance.
2. Ensure smooth operations between local courier services and the warehouse, coordinating necessary actions.
3. Negotiate and establish the best commercial terms to maximize profits.
4. Coordinate with the Ralph Lauren team and local contact center to maintain high customer service standards.
5. Work with Ralph Lauren and local translation agencies to review and submit local content timely.