Ecommerce Manager

New Country Healthcare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

New Country Healthcare is seeking a dynamic E-commerce Manager to lead its online business in the UAE. This high-impact role includes full P&L ownership, strategic partnership management, and cross-functional collaboration to drive profitable growth across the nutraceuticals and personal care categories.

Benefits

Medical Insurance provided

Yearly Annual Leave

Ticket Allowance

Yearly Incentives (as per company policy)

Monthly Petrol & Salik (as per company policy)

Qualifications

• 8+ years of e-commerce experience with Amazon 1P account management.
• Demonstrated success in owning and optimizing an e-commerce P&L.
• Deep knowledge of UAE e-commerce and q-commerce platforms.

Responsibilities

• Lead the e-commerce business unit as a full P&L owner.
• Manage and develop a high-performing team and define KPIs.
• Monitor and optimize daily sales performance and platform health indicators.

Skills

Digital Retail Strategy

Data-Driven Decision-Making

Strong Communication

Leadership

Strategic Thinking

Education

Bachelor’s degree in Business, Marketing, or related field

MBA

Tools

Amazon Vendor Central

Noon Seller Hub

GA4

Job description

About NCH: At New Country Healthcare (NCH), our journey started with a powerful vision of fostering a healthier community, guided by the vision of our Chairman, Dr. Ghazi Al Koudsi. Through unwavering dedication, we have not only fulfilled our commitment to the community but also emerged as a prominent leader in the healthcare sector. Over the last 32 years, New Country Healthcare has established itself as the leading healthcare distributor in the UAE, with an extensive portfolio featuring over 1500 top quality products from over 50 international brands manufactured across the United States, Canada, Europe, Asia, and the Middle East.

At NCH, we have a holistic approach to health, and today, we import and distribute trusted international brands in pharmaceuticals, nutraceuticals, health and functional foods, sports nutrition, cosmeceuticals, and personal products, solidifying our position in the local and GCC markets. As we continue to grow, we remain committed to our core values, providing innovative and high quality healthcare products while upholding our legacy of excellence.

Culture at NCH: At New Country Healthcare (NCH), our people-centric culture thrives on collaboration, continuous growth, and innovation. We believe in the power of continuous education, empowering our teams to reach their full potential and contribute fresh ideas. With a strong focus on Learning and Development, we nurture a culture of learning through engaging seminars and ongoing training programs. United by a shared mission and values, our diverse team prioritizes sustainability, customer well-being, promotes healthy lifestyles, and fosters community education. At NCH, you'll find a supportive environment where collaboration and teamwork are at the heart of everything we do, working together to make a positive impact on the health and well-being of our community.

Job Description: NCH is seeking a dynamic and commercially driven E-commerce Manager to lead its growing online business across the UAE. This is a high-impact leadership role with full P&L ownership across nutraceuticals, functional foods and personal care categories. You will be responsible for driving strategic partnerships, owning joint business planning, expanding category reach across e-commerce and q-commerce platforms and setting the commercial roadmap for profitable growth.

The ideal candidate brings hands-on experience managing Amazon 1P accounts (with a strong understanding of both 1P and 3P business models), excels in digital retail strategy, and leads with strong ownership and data-backed decision-making. You will also manage a growing team and work cross-functionally to ensure executional excellence and sustainable growth.

Key Responsibilities:

Leadership & Business Ownership

• Lead the e-commerce business unit as a full P&L owner, driving top-line growth and bottom-line optimization.
• Set and drive the overall strategy for the e-commerce department, aligned with business objectives.
• Manage and develop a high-performing team by defining team KPIs, track performance and provide leadership and mentorship to ensure delivery against goals.
• Act as the key point of contact for all strategic e-commerce and q-commerce platform partners.
• Engage with principals and brand owners to align on e-commerce strategy and execution by brand.

Partner Management & Joint Business Planning

• Lead annual joint business planning and quarterly business review discussions with Amazon, Noon, and other platforms.
• Strengthen relationships with platform account managers, marketing teams, and supply chain leads to secure visibility, support, and investment.
• Define, track, and optimize KPIs for each platform partner.
• Monitor and negotiate commercial terms, pricing, rebates, and trade funding plans to maximize profitability.

Platform Strategy & Channel Expansion

• Own commercial performance across all e-commerce (Amazon, Noon, Mumzworld, etc) and q-commerce platforms (e.g., Talabat, InstaShop, etc).
• Evaluate and identify opportunities to expand product listings, enter new categories, and onboard emerging platforms.
• Work with internal teams to ensure content accuracy, campaign readiness, pricing strategy and inventory availability per platform.
• Stay ahead of digital and category-specific trends in nutraceuticals, functional foods and personal care to inform assortment expansion, pricing strategies and content development.

Performance Management & Growth

• Monitor and optimize daily sales performance, operational metrics, and platform health indicators.
• Analyze profitability, pricing, trade spend, and marketing ROI to identify opportunities for margin improvement.
• Lead advertising strategy and execution across Amazon and Noon, ensuring maximum return on ad spend (ROAS).
• Oversee digital shelf optimization—titles, images, reviews, and search rank—to improve discoverability and conversion.

Campaign Ownership & Analysis

• Lead the end-to-end planning, execution, and analysis of Tier 1 and priority campaigns across platforms.
• Conduct pre-campaign feasibility and post-campaign performance reviews for internal approvals and learning cycles.
• Use data and insights to continuously refine campaign strategy, targeting, and spend allocation.

Cross-Functional Collaboration

• Ensure proactive inventory planning for e-commerce channels in close collaboration with the supply chain and brand managers to avoid out-of-stock scenarios and overstocking.
• Collaborate closely with supply chain, finance, regulatory, and marketing to ensure commercial readiness and compliance.
• Work with digital and brand teams to align on platform-specific campaigns, new product launches, and seasonal pushes.
• Coordinate with IT and operations on technology enablement and integrations that drive efficiency and scalability.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field; MBA is a plus.
• 8+ years of e-commerce experience, with direct Amazon 1P account management experience and clear understanding of 3P business models.
• Demonstrated success in owning and optimizing an e-commerce P&L.
• Deep knowledge of UAE e-commerce and q-commerce platforms (e.g., Amazon, Noon, Talabat, InstaShop).
• Proficient in analytics tools (Amazon Vendor Central, Noon Seller Hub, GA4), pricing strategy, and promotional mechanics.
• Experience in leading joint business planning, managing trading terms, and driving partner engagement.
• Strong grasp of digital advertising performance metrics and campaign ROI optimization.

Soft Skills:

• Strategic and commercial thinker with strong business acumen.
• Critical thinker with data-driven decision-making capabilities.
• Highly proactive and ownership-driven, able to independently push initiatives and solve challenges.
• Strong communicator and influencer, skilled in managing internal stakeholders and external platforms.
• Organized and execution-focused, with the ability to prioritize across multiple channels and projects.
• Collaborative leader, capable of coaching teams and building strong cross-functional relationships.

Perks & Benefits:

• Medical Insurance provided.
• Yearly Annual Leave.
• Ticket Allowance.
• Yearly Incentives (as per company policy).
• Monthly Petrol & Salik (as per company policy).