eCommerce Key Account Manager

The LEGO Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An exciting opportunity awaits for a dynamic Key Account Manager passionate about e-Commerce to join a collaborative team in Dubai. In this role, you will be responsible for managing key customer relationships and driving the digital offering for online retailers in the MENA region. You will work closely with various teams to implement joint business plans and ensure the success of our eCommerce initiatives. If you have a strong analytical mindset and a knack for relationship building, this position is perfect for you. Join a forward-thinking company that values innovation and teamwork, and help us reach more LEGO fans across the region!

Benefits

Family Care Leave

Life and disability insurance

Wellness initiatives

Colleague Discount

Bonus scheme

Hybrid work policy

Qualifications

• Must have eCommerce experience and strong commercial sales skills.
• Proven track record of achieving business results and accountability.

Responsibilities

• Manage end-to-end account management for eCommerce retailers.
• Develop and implement customer joint business plans to meet targets.

Skills

eCommerce experience

commercial experience in sales

relationship leadership skills

analytical skills

negotiation skills

experience in the Middle East

Job description

Are you an energised Key Account Manager (KAM) passionate about e-Commerce? Would you like to help us in reaching more kids and adults LEGO fans in MENA? Come play with us!

We have an exciting opportunity for a relationship-focused and analytically savvy KAM to grow our digital offering in partnership with our customers. If you would love to work within a collaborative and encouraging, future-thinking team owning important customer relationships, then this is the role for you!

Core Responsibilities

1. Deliver customer value proposition for a portfolio of online retailers. Full accountability of end-to-end account management of ecommerce retailers in MENA.
2. Develop, implement and follow-up customer joint business plans that deliver against business targets.
3. Build and develop relationships with key customers. Activate the monthly priorities set by the marketing team while applying fully the retailer’s activity calendar.
4. Negotiate annual trade terms and plans within the set frames.
5. Support in building E-Commerce and Digital proficiencies across the organization. Make sure you stay up to date on the latest trends and industry standards in E-Commerce.
6. Collaborate with other Key Account team members, Trade Marketing, and the Digital Team to share knowledge.

Play your part in our team succeeding!

A phenomenal opportunity for a strong account manager who is looking for their next step in ecommerce. You will join the LEGO MEA B2B eCommerce Team in Dubai office. A small team collaborating across two different offices (Dubai, Johannesburg) to develop the ecommerce business in the region. Within the ecommerce team, you will work closely with the Retail Marketing Manager and the eMerchandiser to grow and deliver the joint business plan of ecommerce players.

Do you have what it takes?

1. eCommerce experience is a must, with strong commercial experience in sales.
2. A consistent record of outstanding business results and high accountability.
3. Effective relationship leadership skills with a collaborative approach to internal and external partners.
4. Strong analytical skills.
5. Excellent negotiation skills with experience in dealing with trade term contracts.
6. A balance of short-term results focus and long-term strategic work.
7. Previous experience working in the Middle East and with Amazon.

What’s in it for you?

1. Family Care Leave – We offer enhanced paid leave options for those important times.
2. Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
3. Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
4. Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
5. Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
6. Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.