Corporate Travel Consultant

• Regularly monitor “queues” in the travel system to ensure all changes are updated and communicated to the client when necessary.
• Ensure that the client has received the best option by providing quotations, fare comparisons and making reservations according to client’s preferred options.
• Adhere to the client’s travel policy and maintain accuracy in issuing, reissuing and refunding of value documents to the client to ensure a positive customer experience for the client.
• Create and maintain client profiles in the system to ensure efficient process flow.
• Smart selling to clients such as upselling of add-ons, capitalising on business deals with suppliers, negotiating spot deals/best possible fares, promoting incentive carriers, ensuring to add value to the client.
• Provide an accurate reconciliation between mid and back office systems: Ensuring necessary approvals are obtained before issuance of cash value documents.
• Reporting daily transactions on time through mid-office systems, ensuring daily sales are recorded for finance to generate the necessary reports.
• Develop business through existing clients.
• Analyze clients’ performance against potential and report to supervisor/manager.
• Suggest economic annual travel budget to clients as per request.

Desired Candidate Profile

• Qualifications - Higher Secondary educated or equivalent.
• Minimum 2 years in airline ticketing.

Knowledge & Skills

• Travel industry knowledge.
• Previous experience of working with travel systems.