Service Coordinator

Al Khayyat Investments (AKI); United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the UAE is seeking a Fitness Service Coordinator to enhance customer satisfaction through effective service coordination and administrative support. The role involves managing service requests, preparing quotations, and ensuring operational efficiency within the service department.

Qualifications

• 3+ years in a coordination or administrative role, preferably within a service-oriented environment.

Responsibilities

• Act as the primary point of contact for customer service inquiries.
• Coordinate and follow up on service requests.
• Prepare and track quotations for service agreements.

Skills

Customer Service

Coordination

Communication

Education

Bachelor's Degree

Job description

Job Purpose

The Fitness Service Coordinator plays a key role in supporting the service team by ensuring high standards of customer service and efficient administrative support. This position is responsible for coordinating service requests, preparing quotations, and assisting with logistics, invoicing, and reporting to streamline service operations.

Key Responsibilities

• Act as the primary point of contact for customer service inquiries, ensuring timely and professional communication.
• Coordinate and follow up on service requests, forwarding them to the appropriate supervisor for execution.
• Prepare and track quotations for spare parts, annual maintenance contracts (AMCs), and service agreements.
• Ensure accurate and timely updating of purchase orders (POs) and service receipt vouchers (SRVs) in the logistics and warehouse systems.
• Process and monitor spare parts orders, sales orders, and invoice generation for service-related activities.
• Follow up on order confirmations and customer payments; upload received invoices to client systems as required.
• Generate and maintain accurate reports related to service operations including AMCs, sales orders, spare parts, and invoicing.
• Assist the Service Manager in administrative tasks and ensure smooth day-to-day operations of the service department.
• Support in maintaining service documentation and ensure compliance with internal policies and customer requirements.
• Collaborate with internal teams (sales, logistics, finance) to ensure customer satisfaction and operational efficiency.

Qualifications & Experience

• Minimum Qualification: Bachelor's Degree or equivalent.
• Minimum Experience: 3+ years in a coordination or administrative role, preferably within a service-oriented environment.