Front Office Supervisor

Mandarin Oriental Hotel Group; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Office Supervisor to oversee daily reception operations, ensure guest satisfaction, and manage staff training. Ideal candidates will have a Bachelor’s degree in Hotel Management and prior experience in luxury hotels.

Qualifications

• Experience in a similar role in a luxury hotel preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Plan and supervise daily operations of the reception.
• Handle guest requests and complaints efficiently.
• Conduct training for new hires and ongoing staff development.

Skills

Communication

Customer Service

Leadership

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Job Details

• Nationality: Any Nationality
• Vacancy: 1 Vacancy
• Job Location: United Arab Emirates
• Experience: 5 to 10 years
• Education: Graduate
• Job Function: Hospitality / Medicare / Account Management
• Skillset: Preferred Jobseekers from any country

Position: Front Office Supervisor

Location: UAE

Main Responsibilities:

1. Plan and supervise daily operations of the reception, including guest arrivals/departures, room sales, VIP and group room assignments, and registrations.
2. Coordinate and monitor work of reception staff, ensuring grooming standards and customer satisfaction.
3. Conduct training for new hires and ongoing staff development.
4. Motivate staff to achieve excellent performance.
5. Handle guest requests and complaints politely and efficiently, ensuring follow-up and record-keeping.
6. Coordinate with other departments to ensure accurate guest information and fulfill specific guest requirements.
7. Stay informed about hotel services and local travel information to enhance guest experience.
8. Provide continuous training to staff.

Skills & Qualifications:

1. University or College degree.
2. Experience in a similar role in a luxury hotel preferred; resort experience is an advantage.
3. Well-groomed and professional appearance.
4. Excellent written and verbal communication skills.
5. Physically agile and able to stand for long periods.
6. Dynamic and energetic personality.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

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