Front Desk Receptionist

dusitD2 Kenz Hotel Dubai; United Arab Emirates; On-site; AED 30,000 - 45,000; Full time

Job summary

A contemporary hotel in Dubai is seeking a Guest Receptionist to provide excellent customer service and ensure a positive experience for guests. Responsibilities include greeting guests, managing reservations, and addressing inquiries. Ideal candidates will have experience in hospitality and strong communication skills.

Qualifications

• At least two years of experience in hospitality.
• Fluency in multiple languages is advantageous.

Responsibilities

• Greet guests warmly upon arrival and handle check-ins/check-outs.
• Provide professional assistance to guests and resolve inquiries.
• Coordinate with departments to fulfill guest requests.

Skills

Communication

Customer Service

Multitasking

Tools

MS Office

Opera

Job description

dusitD2 kenz Hotel Dubai is a contemporary and chic hotel located in the Barsha Heights district of Dubai, facing Sheikh Zayed Road. The upscale hotel caters to both business and leisure travelers with 237 rooms and suites, a rooftop pool, spa, and fitness center. Strategically located next to Dubai Internet City Metro Station, the hotel provides easy access to major leisure and business destinations in Dubai.

Role Description

Guest Reception - Greet guests warmly upon arrival, ensuring a positive first impression. Efficiently handle check-ins and check-outs, adhering to established procedures.

Customer Service - Provide courteous and professional assistance to guests, addressing inquiries and resolving concerns promptly. Offer information about hotel facilities, services, and local attractions.

Reservation Management - Assist with room assignments and coordinate special requests.

Communication - Maintain clear and effective communication with guests, colleagues, and other hotel departments.

Handle telephone calls, emails, and in-person inquiries with professionalism.

Administrative Tasks - Complete necessary paperwork and record-keeping related to guest interactions. Handle financial transactions, including processing payments and providing receipts.

Collaboration - Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and maintain a smooth operation.

Problem Resolution - Address and resolve guest issues and complaints with tact and efficiency. Escalate complex issues to management when necessary.

Product Knowledge - Update himself with the hotel product knowledge as well as the local community events

Upselling - Promote hotel amenities and services to guests, encouraging additional bookings or purchases.

Qualifications

• At least two years of experience in hospitality
• Strong Communication and Customer Service skills
• Experience in handling guests and customer inquiries
• Ability to multitask and prioritize tasks effectively
• Proficiency in MS Office suite and basic computer skills; knowledge in Opera would be an advantage
• Fluency in multiple languages is advantageous