Arabic Language Expert

TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment firm in Abu Dhabi is seeking a skilled Customer Service Representative to manage inbound and outbound calls effectively. The ideal candidate will possess a Bachelor's degree and at least 2 years of experience in customer service, demonstrating strong problem-solving abilities and excellent communication skills. The role involves documenting customer interactions, resolving inquiries, and contributing to team performance. This full-time position offers a competitive salary of up to AED 5,000 per month.

Qualifications

• At least 2 years of experience in a call center or customer service role.
• Certification in customer service or related fields is highly preferred.

Responsibilities

• Handle both inbound and outbound calls professionally.
• Accurately document all customer interactions in the CRM system.
• Build and sustain positive relationships with customers.

Skills

Customer Relationship

Problem Solving

Communication

Education

Bachelor's degree

Job description

• Handle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.
• Accurately document all customer interactions in the CRM system to maintain up-to-date records.
• Identify, prioritize, and escalate issues that require further attention to ensure timely resolution.
• Provide customers with clear, detailed information about products and services, helping them make informed decisions.
• Use strong problem-solving abilities to address complaints and offer suitable solutions.
• Maintain an in-depth understanding of products and services to confidently answer customer questions.
• Meet individual and team performance goals, contributing to the overall success of the call center.
• Build and sustain positive relationships with customers, fostering satisfaction and long-term loyalty.
• Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.

Desired Candidate Profile

• A Bachelor's degree in a relevant field, demonstrating a strong foundation in customer service principles.
• At least 2 years of experience in a call center or customer service role, with a proven track record of success.
• Certification in customer service or related fields is highly preferred, showcasing a commitment to ongoing professional growth.
• Experience in the telecommunications or e-commerce sectors is preferred, bringing relevant industry expertise.
• Proficiency in English is mandatory.

Job Type: Full-time

Pay: Up to AED5,000.00 per month

Employment Type

Full Time

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Administration

Keywords

• Customer Relationship
• Call Center
• Call Center Operations

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TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP

At Terracotta, we create opportunities for people to reach their potential. This includes our clients, candidates and employees. Our company values of passion, determination, working as a team, enjoying what we do and making a difference are as evident now as they have ever been and are an integral part of our business.