Reservations Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 40,000 - 80,000; Full time

Job summary

Join a forward-thinking hotel chain as a Reservations Manager, where your leadership will shape the guest experience. You'll oversee daily operations, manage a dynamic team, and ensure exceptional service standards. With a focus on accuracy and efficiency, you'll collaborate with various departments to maximize revenue and enhance guest satisfaction. This role offers a unique opportunity to thrive in a supportive environment that values inclusivity and personal growth. If you're passionate about hospitality and ready to make a difference, this is your chance to shine in a prestigious setting.

Benefits

Competitive Salary

Room Discounts

Full Uniform

Training Programs

Qualifications

• 2-3 years in a similar role in an international luxury hotel.
• Hands-on knowledge of hotel systems and market intelligence tools.

Responsibilities

• Oversee daily operations of the Reservations department.
• Develop and coach team members through feedback and performance reviews.
• Monitor room inventory and ensure accurate rate loading.

Skills

Hotel Management

Team Leadership

Budget Management

Communication Skills

Customer Service

Education

Bachelor's Degree in Hotel Administration

Higher Education Qualification

Tools

STR

Amadeus

Job description

It’s more than taking bookings—it’s about managing demand, understanding trends, and delivering smooth, professional service at every stage. As our Reservations Manager, you’ll coordinate with revenue and front office teams to ensure every room night counts, every interaction reflects our standards, and every guest starts their journey with confidence.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Oversee daily operations of the Reservations department with a focus on accuracy and efficiency
• Develop and coach team members through regular feedback and performance reviews
• Create development plans and foster a positive, collaborative working environment
• Promote strong coordination and communication across departments
• Support recruitment, onboarding, and ongoing training initiatives
• Monitor scheduling to align with business levels and control payroll costs
• Create and manage the department’s annual budget and targets
• Monitor room inventory, availability, and blackout dates for maximum yield
• Ensure all rates, packages, and internal promotions are accurately loaded across all systems
• Track reservation pick-up, group bookings, no-shows, cancellations, and report accordingly
• Follow up on lost business leads and analyze booking trends for improvement
• Support upselling efforts and encourage the team to meet revenue targets
• Ensure a high level of product knowledge and awareness of IHG Hotels and promotions
• Manage VIP and special guest bookings with care and attention
• Oversee pre-arrival, confirmation, amendment, and cancellation communication
• Monitor OTA/TA extranets and maintain accuracy in third-party channels
• Review and audit team’s service delivery, including call handling and upselling techniques
• Maintain IHG brand standards across all reservation touchpoints
• Prepare and execute action plans to increase reservation sales
• Assist with ad-hoc projects and collaborate during high-demand or special events

What We need from you:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background; GCC exposure
• Hands-on knowledge of hotel systems, market intelligence tools (STR, Amadeus, etc.)
• Proficiency in English is essential; additional language skills are a valuable asset

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.