Customer Service Officer, MOE - UAE National

Majid Al Futtaim; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

Join a leading company in the UAE as a Customer Service Officer. You will manage the Customer Service Information Desk at a prominent mall, ensuring exceptional service and smooth operations. This role offers the chance to work in a dynamic environment with a focus on customer satisfaction and teamwork.

Benefits

Dynamic work environment

Friendly atmosphere

Collaborative team

Qualifications

• At least 2 years of experience in Customer Service within a reputable shopping centre or luxury hotel.

Responsibilities

• Manage daily operations of the Customer Service Information Desk.
• Assist customers by providing directions and information on promotional events.
• Handle and resolve customer complaints courteously.

Skills

Customer Service

Communication

Education

High school diploma

Job description

Business Introduction

Welcome to Majid Al Futtaim Properties – Asset Management Business Unit. We develop and operate a range of community and regional malls that vary in size and type, each strategically developed to meet specific market needs.

Our shopping malls portfolio is renowned for innovation within the shopping centre, retail, design, and construction industries. We create ‘destination’ malls offering more than shopping, with unique leisure options such as Ski Dubai, Magic Planet, and VOX Cinemas. Our pioneering efforts provide an impressive platform for global retail brands to expand and strengthen their presence across the region.

Our goal is simple: to deliver great moments for everyone, every day, while redefining industry standards, achieving global recognition, and driving retail growth in the region.

Job Title

Customer Service Officer | Asset Management Business Unit | Majid Al Futtaim Properties

Role Summary

This position supports the execution and delivery of the bespoke Customer Service program at a specific Majid Al Futtaim mall. The role primarily involves managing the daily operations of the Customer Service Information Desk, ensuring all activities align with established processes and procedures, and providing high-standard services to ensure an effortless, memorable customer experience.

Role Profile

• Maintain up-to-date knowledge of the mall’s services, amenities, facilities, store locations, layout, and promotional activities to ensure smooth daily operations of the Customer Service Desk.
• Manage day-to-day operations of the Customer Service Information Desk under the guidance of the Supervisor and Team Leader, adhering to established processes and procedures.
• Assist customers at the Information Desk by providing directions, information on promotional events, answering queries (via phone and in person), and performing other mall-specific duties as assigned.
• Handle and resolve customer complaints courteously and professionally, following established policies and procedures within the agreed Service Level Agreement.
• Execute the Gift Card program within the assigned mall, ensuring all payment handling complies with policies and procedures.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in Customer Service within a reputable shopping centre, luxury hotel industry in GCC or abroad.

What We Offer

• Join Majid Al Futtaim in creating memorable moments and spreading happiness. With over 27 years of industry leadership, we offer a reputable and dynamic work environment.
• Work in a friendly atmosphere with positive vibes and a shared vision for the future.
• Collaborate with over 45,000 talented colleagues guided by our Leadership Model.