Customer Support Associate

Driven Properties; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen sucht eine kundenorientierte Persönlichkeit für die Position des Call Center & Customer Service Executive. In dieser Rolle sind Sie für die Bearbeitung von Kundenanfragen und die Gewährleistung eines positiven Kundenerlebnisses verantwortlich. Sie sollten über hervorragende Kommunikationsfähigkeiten verfügen und in der Lage sein, in einem flexiblen Schichtsystem zu arbeiten. Das Unternehmen bietet ein wettbewerbsfähiges Gehalt, Gesundheitsversorgung und Möglichkeiten zur beruflichen Weiterentwicklung. Wenn Sie gerne im Kundenservice arbeiten und ein Teil eines erfolgreichen Teams sein möchten, freuen wir uns auf Ihre Bewerbung.

Benefits

Gesundheitsversicherung

Karriereentwicklungsmöglichkeiten

Dynamisches Arbeitsumfeld

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice oder Call Center.
• Fließende Englischkenntnisse, Arabisch ist von Vorteil.

Responsibilities

• Bearbeitung von eingehenden und ausgehenden Anrufen.
• Unterstützung bei Kundenanfragen und Beschwerden.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office

Flexibilität

Education

Erfahrung im Call Center

Erfahrung in der Immobilienbranche

Job description

We are seeking a dynamic and customer-focused individual to join our team as a Call Center & Customer Service Executive. The ideal candidate will have prior experience in handling customer inquiries and support calls, with the ability to deliver a positive client experience at all times. This role requires strong communication skills, a professional appearance, and the flexibility to manage varying shifts, with a primary shift from 1:00 PM to 10:00 PM.

Key Responsibilities:

• Handle inbound and outbound calls in a courteous and professional manner
• Assist clients with inquiries, complaints, and service-related questions
• Maintain accurate records of customer interactions and follow-ups
• Support administrative tasks including documentation, reporting, and coordination
• Collaborate with other departments to resolve customer issues efficiently
• Provide a high level of customer satisfaction through effective communication
• Be flexible to cover other shifts as needed
  
  

Requirements

Requirements:

• Previous experience in a Call Center or Customer Service role is a must
• Experience in the Real Estate industry is a strong advantage
• Proficiency in Microsoft Office and basic administrative skills
• Well-groomed, confident, and presentable with a pleasant demeanor
• Excellent verbal and written communication skills in English
• Fluency in any additional language(s) other than English and Arabic is a plus
• Female candidates preferred under the age of 35; male candidates will also be considered
• Must be flexible with work hours, especially the 1:00 PM to 10:00 PM shift
  
  

Benefits

• Competitive salary
• Health insurance and other benefits as per UAE labor law
• Opportunities for career growth and development within the organization
• Dynamic and collaborative work environment
• Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai
  
  

If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!