Front Office Manager

AccorHotel; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading hotel brand in Dubai seeks a Front Office Manager to oversee operations, enhance guest experiences, and drive revenue. The ideal candidate will have a strong background in luxury hospitality, team leadership, and financial management. This role demands a commitment to excellence and the ability to adapt to evolving guest needs while fostering a culture of inclusivity and sustainability.

Qualifications

• Demonstrated leadership experience in a comparable role within a Premium or Luxury Hotel Brand.
• Proven track record in team leadership with a strong emphasis on employee engagement.

Responsibilities

• Oversee and optimize all front office functions ensuring seamless service delivery.
• Develop and manage the annual front office budget maximizing profitability.

Skills

Leadership

Interpersonal Skills

Problem Solving

Education

Bachelor's degree in Hospitality Management

Advanced degree

Job description

Operational Excellence:

• Oversee and optimize all front office functions including reception concierge guest relations switchboard valet and bell services ensuring seamless and flawless service delivery.
• Establish and maintain the highest standards of operational procedures and service protocols consistently exceeding guest expectations.
• Implement and monitor quality control measures to ensure adherence to luxury service standards and brand guidelines.
• Drive continuous improvement initiatives to enhance efficiency streamline workflows and elevate the guest journey.
• Leverage technology and innovative solutions to enhance the guest experience and operational effectiveness.

Budget and Revenue Management:

• Develop and manage the annual front office budget ensuring fiscal responsibility and maximizing profitability.
• Analyze revenue performance identify opportunities for upselling and crossselling and implement strategies to optimize revenue generation.
• Monitor and control departmental expenses ensuring costeffectiveness without compromising service quality.
• Contribute to the hotels overall revenue management strategy in collaboration with relevant departments.
• Prepare and present regular financial reports and performance analyses to senior management.

Strategic Leadership:

• Provide visionary leadership and strategic direction for the front office department aligning with the hotels overall vision and objectives.
• Develop and implement longterm strategic plans to enhance the front offices contribution to the hotels success.
• Anticipate future trends in luxury hospitality and proactively adapt strategies to maintain a competitive edge.
• Foster a culture of innovation and continuous learning within the front office team.

Financial Expertise:

• Possess a strong understanding of financial principles and budgeting processes relevant to front office operations.
• Analyze financial data to identify trends opportunities and potential risks.
• Make datadriven decisions to optimize resource allocation and improve financial performance.
• Collaborate with the finance department on budget preparation forecasting and financial reporting.

GuestCentric Experience:

• Champion a guestcentric culture throughout the front office team ensuring a personalized and memorable experience for every guest.
• Implement and monitor guest feedback mechanisms proactively addressing concerns and continuously seeking opportunities to enhance guest satisfaction.
• Empower the team to anticipate and exceed guest needs and preferences.
• Cultivate strong relationships with VIP guests and ensure their unique requirements are met with meticulous attention.

Marketing and Branding Collaboration:

• Collaborate closely with the Sales & Marketing team to ensure alignment of front office operations with the hotels marketing and branding strategies.
• Act as a brand ambassador ensuring the front office team consistently reflects the hotels image and values.
• Provide insights and feedback to the marketing team based on guest interactions and preferences.
• Support marketing initiatives and promotions through effective communication and execution within the front office.

Team Development:

• Recruit mentor and develop a highperforming front office team fostering a culture of excellence collaboration and continuous growth.
• Provide ongoing training and coaching to enhance the skills and knowledge of team members.
• Conduct regular performance appraisals and provide constructive feedback to support individual and team development.
• Foster a positive and engaging work environment that attracts and retains top talent.

Sustainability Leadership:

• Champion and implement sustainability initiatives within the front office operations aligning with the hotels overall sustainability goals.
• Educate and engage the team in sustainable practices promoting environmental awareness and responsibility.
• Identify and implement opportunities to reduce waste conserve energy and minimize the environmental impact of front office operations.

Crises and Contingency Planning:

• Develop and implement comprehensive crisis and contingency plans for various scenarios impacting the front office and guest experience.
• Lead the front office team in effectively managing and resolving crises with minimal disruption to guests and operations.
• Ensure the team is thoroughly trained on emergency procedures and protocols.

Global Trend Adaptation:

• Stay abreast of global trends in luxury hospitality technology and guest expectations.
• Proactively identify and implement relevant trends and innovations to enhance the guest experience and maintain a competitive edge.
• Adapt front office strategies and operations to cater to the evolving needs and preferences of a diverse global clientele.

Leadership and Diversity Inclusion:

• Foster a diverse and inclusive work environment where all team members feel valued respected and empowered.
• Lead by example promoting a culture of inclusivity and equitable treatment.
• Champion diversity and inclusion initiatives within the front office team and contribute to the hotels broader diversity and inclusion strategy.

Qualifications :

• Demonstrated leadership experience in a comparable role within a Premium or Luxury Hotel Brand is essential
• Proven track record in team leadership with a strong emphasis on employee engagement and talent development
• Bachelors degree in Hospitality Management or a related field is required; advanced degree is preferred
• Exemplary professional demeanor and appearance are mandatory
• Superior interpersonal skills and advanced problemsolving abilities are crucial
• Demonstrated ability to excel under pressure in a fastpaced environment is required
• Proven capacity to work cohesively and effectively as an integral part of a team
• Unwavering commitment to prioritizing guest needs while maintaining composure and courtesy at all times

Additional Information :

Swissotel Al Murooj Dubai a Resortstyle hotel cleverly combining hotel and apartmentstyle accommodations at the heart of Dubais city center.

Remote Work :

No

Employment Type :

Fulltime