Waiter / Waitress

Accor; United Arab Emirates; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic Waiters/Waitresses to join their dynamic team at a luxury resort in Dubai. This role offers the opportunity to engage with guests, provide exceptional service, and contribute to a memorable dining experience. With a focus on teamwork and guest satisfaction, you'll be responsible for taking orders, upselling menu items, and ensuring a smooth dining atmosphere. The resort values personal growth and offers a supportive environment where you can thrive. If you have a positive attitude and a passion for hospitality, this is the perfect opportunity for you!

Qualifications

• Excellent communication skills in English, both written and verbal.
• Trustworthy with attention to detail and high levels of accuracy.

Responsibilities

• Greet guests and present them with the menu.
• Take food and beverage orders and ensure guest satisfaction.
• Perform basic cleaning tasks and assist in various F&B departments.

Skills

Communication Skills

Attention to Detail

Multi-tasking

Proficient in Micros

Tools

POS System

Job description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed in any of the F&B department within the hotel.
• Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg : No Garlic, less spicy etc, Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Work as a team to get all the job tasks completed in any given time.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to the guest with any additional request.
• Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking knowledge.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.
• Other tasks that are assigned

Qualifications

• Excellent communication skills in English, both written and verbal
• Trustworthy with attention to detail and high levels of accuracy in their work
• Pro-active and energetic with a positive 'can do' attitude
• Ability to multi-task with prioritization skills
• Knowledge of the products / items selling in the outlet
• Proficient in the use of Micros

Additional Information

Visa Requirements :

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Waiter/Waitress • Fairmont The Palm, The Palm Jumeirah, United Arab Emirates