Ecommerce Manager

Albatha Group; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE is seeking an E-Commerce Manager to drive their online business strategy. The role involves managing e-commerce accounts, optimizing sales performance, and coordinating with various teams to enhance the brand's digital presence. The ideal candidate will have extensive experience in e-commerce and strong negotiation skills, ensuring the company meets its sales targets and maintains competitive positioning in the market.

Qualifications

• Minimum 10 years in sales and 3-5 years in e-commerce sales.
• Strong understanding of online marketplaces and digital marketing.
• Experience with UAE e-commerce platforms is a must.

Responsibilities

• Plan and execute online business strategies to increase market share.
• Drive sales performance through strategic planning and execution.
• Negotiate and finalize agreements with online marketplaces.

Skills

Negotiation

Analytical skills

Problem-solving

Education

Bachelor’s degree in Business or Marketing

Job description

Job Purpose:

The E-Commerce Manager will be responsible for planning and executing the company’s e-commerce strategy, across markets, managing both internal and external online business operations. This role involves handling e-commerce accounts, driving sales growth, forecasting demand, finalizing contracts and business development agreements (BDA), and coordinating with key stakeholders, including marketing, sales, logistics, and customer service. The ideal candidate will ensure seamless online operations, optimize sales performance, and contribute to the brand’s overall digital growth. As this is a strategic role that directly impacts our brand image and online presence, it will sit within the Marketing Department, with a dotted-line reporting to the Sales team.

Roles and Responsibilities:

1. E-Commerce Business Management

• Plan and execute online business strategies to increase market share and revenue.
• Manage e-commerce accounts on platforms like Amazon, Noon, Carrefour, Talabat and others.
• Ensure competitive product positioning, pricing, and promotions.

2. Sales & Forecasting

• Drive sales performance through strategic planning and execution.
• Monitor sales trends and forecast demand to optimize inventory levels.
• Work with finance and supply chain teams to align stock availability with projected sales.

3. Contract & BDA Management

• Negotiate and finalize agreements with online marketplaces and third-party vendors.
• Ensure all agreements align with business objectives and profitability targets.

4. Cross-Functional Coordination

• Collaborate with marketing teams on digital campaigns and online promotions.
• Work closely with logistics to ensure timely order fulfillment and delivery.
• Coordinate with customer service to enhance the online shopping experience.

5. Performance Monitoring & Optimization

• Track key performance indicators (KPIs) such as sales growth, conversion rates, and customer retention.
• Optimize product listings, descriptions, and images for better visibility and engagement.
• Analyze data and trends to improve online sales strategies.

Key Performance Areas (KPAs):

Briefly summarize the main areas in which this job’s performance is measured on

• E-Commerce Sales Growth – Achieve and exceed online sales targets.
• Account Management – Efficient handling of marketplace relationships and contracts.
• Forecasting & Inventory Management – Accuracy in demand forecasting and stock availability.
• Marketing & Customer Engagement – Success in digital promotions and brand positioning.
• Order Fulfillment & Customer Service – Efficiency in delivery timelines and customer satisfaction.
• Reporting & Data Analysis – Effective use of data to drive strategic decisions.

Education Qualification and Experience:

• Bachelor’s degree in Business or Marketing or a related field.
• Minimum 10 years in sales and 3- 5 years in e-commerce sales.
• Strong understanding of online marketplaces, e-commerce platforms, and digital marketing.
• Excellent negotiation and contract management skills.
• Strong analytical and problem-solving abilities.
• Ability to work cross-functionally with internal and external stakeholders
• Experience working with UAE e-commerce platforms is a must.