Regional Retail Manager

Chalhoub Group; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in the retail sector is seeking a dynamic Regional Retail Manager to lead multiple locations across the UAE and beyond. This role emphasizes a customer-centric approach and requires a proven track record in retail operations management. The ideal candidate will foster a high-performing team, optimize store efficiency, and drive business growth by aligning strategies with market trends. If you're passionate about retail excellence and ready to make a significant impact, this opportunity is for you.

Qualifications

• Experience in UAE fashion retail market is a plus.
• Proven ability to lead high-volume retail operations.

Responsibilities

• Drive business growth and oversee multiple retail locations.
• Implement effective CRM strategies to enhance customer relationships.

Skills

Customer-Centric Mindset

Team Development

Retail Operations Management

CRM Strategies

Market Trend Analysis

Financial Management

Education

Bachelor's Degree in Business or Related Field

Job description

• Develop and nurture a customer-centric culture across all departments, ensuring their alignment with and support of store operations.
• Drive business growth within the assigned region, actively impacting KPIs and financial objectives.
• Lead and develop a high-performing team, promoting continuous growth on retail excellence and operations.
• Work closely with the HR department to identify, attract, and onboard top-tier professionals who align with our client-centric vision, ensuring the success and growth of our retail performance.
• Implement coaching activities to foster team growth and development while promoting internal career paths that leverage the talents and diversity within our people, thereby enhancing our teams and maximizing their potential.
• Oversee and enhance store operational efficiency, optimizing processes and ensuring a seamless customer experience.
• Collaborate closely with the Merchandising Department to identify and implement the optimal product strategy for your areas of responsibility, guaranteeing that our retail offerings are perfectly tailored to customer needs and regional market trends.
• Implement and manage effective CRM strategies to build and maintain long-lasting customer relationships, resulting in increased retention and sales.
• Support directors with local PR events in collaboration with the Regional Marketing Team.
• Ensure all retail operations adhere to legal and company regulations, promoting a culture of compliance and accountability.
• Define monthly sales targets for each store while ensuring that the individual targets assigned by store managers to sales associates are both qualitatively and appropriately challenging, fostering a results-driven and customer-centric sales environment.
• Develop and manage the retail budget effectively, optimizing resource allocation for maximum impact.
• Guarantee financial results of the store through effective management of turnover, stock and personnel costs.
• Continuously assess market trends, competitor activities, and customer preferences to inform business strategies.
• Travel to different stores, support store managers and store directors on the definition of their store action plans consistently on the regional strategy. Regularly follow up on the store action plans.

What you ll need to succeed

• Experience within the UAE and/or KSA fashion retail market would be an added benefit for this position.
• Experience a leading high volume, fast paces retail business
• Our Regional retail manager will oversee multiple locations across the UAE, Qatar, Kuwait.
• Result Driven, Customer Centric mindset with the experience in developing and Engaging Team Members
• Demonstrating Personal Resilience and Adapting to Change
• Valid UAE Driving license for travel across stores in the UAE.

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