CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

The Team Builders; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a prestigious hospitality group in Dubai as a Central Reservations & Customer Service Manager. This exciting role is perfect for a dynamic leader passionate about guest service and skilled in managing high-level complaints. You will oversee large venue reservations, lead a customer service team, and drive high service standards while enhancing revenue through B2B collaboration. If you're ready to take the next step in your hospitality leadership journey, this opportunity awaits you!

Qualifications

• 3+ years in a managerial role in hospitality.
• Proven leadership in reservations and customer service.

Responsibilities

• Oversee large venue reservations and optimize booking performance.
• Lead a proactive customer service team and enhance revenue.

Skills

Leadership Skills

Customer Service

Multitasking

Problem Solving

Education

Bachelor's Degree in Hospitality Management

Job description

Were Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector Join a prestigious hospitality group in Dubai and play a key role in shaping worldclass customer experiences!

Key Highlights:

• Must have strong links with tour operators and DMCs
• Experienced in handling highlevel guest complaints
• Strong leadership and interpersonal skills a must

Youll Be Responsible For:

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training coaching and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements:
3 years in a managerial role
Proven leadership in reservations & customer service
Ability to multitask and lead under pressure
Experience with group bookings and B2B travel partners

Ready to take the next step in your hospitality leadership journey