Onboarding Intern

Deliverect; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a rapidly scaling global SaaS unicorn, where you'll contribute to the onboarding operations of a leading food-tech company. As an Onboarding Intern, you will play a vital role in ensuring customers transition smoothly to our platform, gaining hands-on experience in a fast-paced environment. This internship offers you the chance to develop critical technical and interpersonal skills while working alongside seasoned professionals. With a commitment to your growth, you'll be part of a dynamic team that values innovation and collaboration, making an impact in the hospitality and Q-commerce sectors. If you're ready to embrace challenges and thrive in a high-impact role, this opportunity is for you.

Benefits

Learning Budget

Flexible Working Arrangements

Enhanced Vacation Entitlement

Diversity and Inclusion Policies

Qualifications

• Completed a Bachelor's or Master's in Business or related field.
• Fluent in English; Arabic is a major advantage.
• Strong interest in hospitality or e-commerce.

Responsibilities

• Assist in onboarding operations and customer activation.
• Create new locations and update settings on the platform.
• Train customers on how to effectively use the Deliverect Platform.

Skills

Customer Communication

Problem Solving

Organizational Skills

Digital Fluency

Team Collaboration

Education

Bachelor in Business

Master in Information Systems

Tools

Deliverect Platform

Job description

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

Enter the Implementation and Consultation team at Deliverect—a key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our client's operations. The result? Streamlined processes, reduced errors, and elevated operational efficiency, all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; it's holistic. From project management to technical expertise and continuous improvement, we ensure quality and mitigate risks at every turn. Hand-in-hand with our customers, we delve into their unique requirements, tailoring our services to meet their needs. Ongoing support and customisation are not just offerings—they're the foundations of our commitment to ensuring users get the absolute most out of our products.

Your Impact and Learning Experience

As an Onboarding Intern, you will contribute directly to the success of Deliverect’s onboarding operations by helping to bridge the gap between product implementation and customer experience. You will play a pivotal role in the final stages of the onboarding journey - helping customers to go live smoothly and with confidence.

This internship offers a unique opportunity to gain hands-on experience at a fast-scaling SaaS company at the forefront of the food-tech industry. You will learn how product-led onboarding, operational scalability, and customer education intersect in a high-growth environment. Through mentorship and structured learning, you’ll develop both technical and interpersonal skills critical to the future of customer success, implementation, and solution consultancy.

A Typical Day and Learning Outcomes

• Each day will offer a mix of structured tasks and real-time problem solving. You will be immersed in the operational engine that powers customer activation across the UAE & KSA.
• This includes:
• Creating New Locations and updating Location settings.
• Onboarding Customer Channels.
• Helping Customers with Menu Creation activities.
• Training Customer(s) on how to use the Deliverect Platform.
• Collaborating with cross-functional stakeholders, including Project Managers, Account Managers, and Solution Consultants
• You will walk away with a clear understanding of:
• How a global SaaS company deploys product solutions at scale.
• Best practices in onboarding and platform configuration.
• Client-facing communication and problem-solving techniques.
• Operational workflows that enable smooth digital transformations for restaurants

Your Expertise and Growth

• Completed a Bachelors or Masters in Business, Information Systems or a related field.
• Are digitally fluent and comfortable navigating new tools.
• Have a background or strong interest in hospitality, e-commerce, or online marketing.
• Fluent in English, both written and verbal. Fluency in Arabic is a major advantage.
• Thrive in fast-paced, collaborative environments and enjoy solving real customer problems. Are proactive, organised, and excited to contribute to a high-impact team.

Additional Information

• Willingness to commit to a 6 month full time Internship.
• Hybrid working - 4 days from our Dubai Office and 1 day remote.
• Must currently hold a UAE resident visa (Family Sponsored or Student).

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at [e-mail]. Join Deliverect, a workplace where culture meets career advancement.