Store Director - Abu Dhabi

Inside Lvmh; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in luxury jewelry is seeking a dynamic Store Director for its new Abu Dhabi location. In this pivotal role, you will lead a passionate team to achieve commercial success while embodying the brand's values of joy, freedom, and light. Your entrepreneurial spirit and customer-focused approach will drive innovative sales strategies and enhance the overall shopping experience. With a commitment to excellence, you will ensure that the store not only meets but exceeds its business goals, creating lasting relationships with clients and fostering a vibrant store culture. Join this exciting opportunity to make a significant impact in the luxury retail sector.

Qualifications

• Experience in luxury retail management with a proven sales record.
• Strong leadership and team development skills.

Responsibilities

• Manage store operations to achieve sales targets and enhance customer experience.
• Develop and implement marketing strategies to promote the brand.

Skills

Senior retail management experience

Sales results achievement

Team management and performance

Data analysis and reporting

Customer service excellence

Communication and negotiation skills

Education

Relevant degree or equivalent experience

Job description

Modern Designer Jeweler. With these three words that he chose himself, Fred Samuel delivered in 1936 the quintessence of Maison FRED. Infused with his constant joie de vivre and a creative audacity that challenged the traditional codes of jewelry, his jewelry became the signature of an unprecedented informal glamor and a sparkling casual elegance. The philosophy of its founder still continues to make the heart of Maison FRED beat and animates each of its collections.

In 1995, FRED joined the LVMH group and is today part of its Watches & Jewelry Division.

The employees of Maison FRED are the daily ambassadors of the spirit inherited from the founder of the House : Joy of living, Freedom and Light of the Riviera. The House is going through a period of strong development where entrepreneurial spirit, energy and customer relations are necessary.

Maison Fred is looking for a Store Director for its new opening Abu Dhabi. As Store Director, you will play an essential role in the overall achievement of commercial targets of the store and will lead a team.

In this context, your missions will be as follows :

• Effectively manage the team to achieve sales targets
• Pro-actively manage the store to ensure both short and long term goals are achieved
• Provide and maintain a high level of customer service resulting in a positive brand experience and repeat sales
• To protect, grow and always positively portray the image of the brand being a key ambassador of Fred

Job Responsibilities

• Achieve and exceed business goals through disruptive sales strategies
• Promote the store through multi-media channels adhering to brand guidelines and effectively engage with clients through digital activity
• Implement marketing and brand strategy at store level, ensuring events and initiatives are deployed effectively
• Actively develop the customer base through CRM activities, events and marketing initiatives in collaboration with the Marketing team
• Collect and share internally the feedback from clients with regards to our new selling approach and refine the concept
• Build a network of local clients raising awareness of the store and brand
• Stay aware of competition trends
• Maintain exceptional store presentation and visual merchandising to maximize sales opportunity and raise brand image
• Produce and implement a quality improvement plan to continuously develop store practices and customer service levels
• Manage relationships and negotiations with store suppliers, agencies and central management
• Create close and efficient links with the department store management team

Develop the Fred Samuel attitude within the Store :

• Manage recruitment and inductions. Motivate, coach and train the team in enhancing clients shopping experience in the store by building a collaborative and conducive working environment for the team.
• Manage all daily retail duties relating to store operation including management of reporting on financials and sales performance to head office
• Achieve and maintain mystery shopper targets
• Implement brand training plans and support the development of brand knowledge within the team
• Engage a local networking to make the brand shine locally, be a local brand representative according to the guidelines sent by Paris HQ
• Conduct annual and mid-year appraisal reviews with team to monitor on-going performance
• Plan and manage staff rota’s, overtime, holidays and monitoring sickness and reporting on a frequent basis
• Support, adhere to and implement HR policies and procedures.

Store Operations :

• Report any stock or security issues, and fraudulent activity to the relevant members of Management
• Open and close store and ensure all team members are aware of, and follow the security procedures to ensure minimum security risk
• Implement and promote effective working practices resulting in a safe and efficient working environment
• Ensure compliance with brand guidelines, i.e. merchandising.
• Ensure accounting procedures are followed and reported timely and accurately
• Follow finance policies and regulations in relation to cash payments and VAT refund claims
• Management and administration of internal till and stock systems
• Ensure compliance with Health and Safety regulations
• Ensure proper inventory mix and stock availability to market the needs of the store location and clientele
• Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction.

Profile

Qualifications, Experience and Skills Required :

Education :

Professional Experience :

• Senior retail management experience in a similar or luxury industry
• Proven sales results and achievement of business / brand objectives
• Proven experience of effectively managing a team including performance management.
• Previous knowledge and experience in store operations
• Experience in analysing data and producing reports

Profile :

• Commercial mindset with entrepreneurial spirit and well connected within local networks, result oriented, creative and innovative.
• Excellent level of English mandatory, Arabic preferred and ability to work in a multicultural and dynamic environment
• Customer focused, able to handle customer complaints and queries in a highly professional manner
• Adapt easily to changes and bring up new ideas and solutions
• Excellent communication, interpersonal and negotiation skills
• Leadership skills with strong ability to influence and develop a passionate team
• Commitment to driving client loyalty through exceptional customer service standards
• Ability to contribute to the development of retail business
• Able to work flexibly, embrace and manage change.