Senior Field Service Technician

Bosch Diesel Service - Al Salehi; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Technician to perform maintenance and repairs on automotive systems. This role involves diagnosing complex issues, leading a team, and ensuring exceptional customer service. The ideal candidate will have a strong background in automotive systems, excellent problem-solving abilities, and a commitment to safety and quality. Join a dynamic team where your expertise will make a significant impact on customer satisfaction and service excellence. If you're passionate about automotive technology and customer service, this opportunity is perfect for you.

Qualifications

• 5+ years of experience as a field service technician in the automotive industry.
• Proven ability to lead and motivate a team of technicians.

Responsibilities

• Perform maintenance, inspections, and repairs on engine and fuel systems.
• Assist in diagnosing and troubleshooting mechanical and electrical issues.

Skills

Automotive Systems Knowledge

Problem-Solving Skills

Communication Skills

Leadership Skills

Attention to Detail

Education

ASE Certification

Tools

Diagnostic Tools

Job description

• Perform maintenance, inspections, and repairs on engine and fuel systems at customer locations. • Assist in the diagnosis and troubleshooting of mechanical and electrical issues related to engines and fuel systems. • Install fuel system components and engines at the customer site. • Assist senior technicians with tasks and service requirements. • Ensure all service activities are documented accurately in service reports and work orders. • Ensure compliance with safety standards, environmental regulations, and manufacturer guidelines. • Provide customer support and communicate effectively to explain issues and • recommended solutions. • Maintain and clean service tools, equipment, and company vehicles. • Use diagnostic tools and equipment to identify problems in engine performance or fuel systems along with senior technicians • Ensure tools and equipment are in good working condition, performing regular checks and cleaning. • Any other responsibilities or scope as and when instructed by the Field Service Team Lead or Workshop Manager

• Technical Expertise: In-depth knowledge of automotive systems, including engines, transmissions, electrical systems, and diagnostics. • Problem-Solving: Strong analytical skills to diagnose and resolve complex technical issues efficiently. • Communication: Excellent verbal and written communication skills for interacting with customers and team members. • Leadership: Proven ability to lead and motivate a team, manage workloads, and ensure high-quality service. • Customer Focus: Commitment to providing exceptional customer service and addressing customer needs promptly. • Attention to Detail: Precision in performing repairs and maintenance tasks to ensure vehicle safety and reliability. • Certifications: Relevant certifications such as ASE (Automotive Service Excellence) are preferred. Experience: • Minimum of 5 years of experience as a field service technician in the automotive industry. • Experience in leading and training a team of technicians. • Proven track record of diagnosing and repairing a wide range of automotive issues.