VIP Airport Lounge Supervisor - Relocate to Kuwait

Procapita Group; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading provider of hospitality services in the aviation sector is seeking a VIP Lounge Supervisor to oversee operations at a prestigious airport lounge. This role requires exceptional leadership and customer service skills to ensure high-profile travelers receive outstanding service. Responsibilities include managing staff, coordinating with stakeholders, and maintaining operational standards. Ideal candidates will have 6–10 years of experience in premium hospitality environments and relevant educational qualifications.

Qualifications

• 6–10 years in premium hospitality or aviation environments with leadership experience.

Responsibilities

• Oversee day-to-day lounge operations ensuring cleanliness and guest satisfaction.
• Lead staff to deliver outstanding service aligned with VIP expectations.
• Manage inventory levels and adherence to safety standards.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

Diploma in Hospitality Management

Degree in Business Administration

Degree in Travel & Tourism

Tools

Digital Systems

Job description

On behalf of our client, a leading provider of hospitality services in the aviation sector, we are seeking a dynamic and experienced VIP Lounge Supervisor to oversee operations at a prestigious airport lounge catering to high-profile travelers.

Key Responsibilities

• Oversee all day-to-day lounge operations, ensuring exceptional cleanliness, food and beverage presentation, and guest satisfaction.
• Lead and motivate front-line staff to deliver outstanding service aligned with VIP expectations and operational standards.
• Coordinate with various stakeholders including airline partners, kitchen teams, and facility staff to ensure smooth, seamless service delivery.
• Monitor and manage inventory levels, lounge amenities, and adherence to safety and hygiene standards.
• Handle guest feedback with professionalism, resolving issues quickly while maintaining discretion and hospitality.
• Prepare regular operational reports, analyze service data, and recommend improvements.
• Manage team scheduling, performance, and training as needed.
• Support the execution of sales and service initiatives to achieve lounge performance goals.

Qualifications & Skills:

• 6–10 years in premium hospitality, catering, or aviation-related environments, with proven leadership experience.
• Diploma or degree in Hospitality Management, Business Administration, Travel & Tourism, or a related field.
• Familiarity with digital systems for guest management, reporting, and inventory control
• Fluent in Arabic and English. Knowledge of additional international languages is a plus.