Partner Success Manager, Hospitality

Plusgrade; United Arab Emirates; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Partner Success Manager, where you'll manage a portfolio of hospitality partners in the Middle East and Asia. This role is pivotal in driving growth and enhancing business relationships within the travel industry. You'll leverage your analytical skills to develop insights and solutions, ensuring your partners achieve their goals. With a focus on relationship building and effective communication, you'll act as a trusted advisor, guiding partners through performance insights and operational oversight. This innovative firm offers a dynamic work environment and the chance to transform ordinary travel experiences into extraordinary ones.

Benefits

Comprehensive Health Plans

Flexible Paid Time Off

Travel Experience Credit

Annual Wellness Credit

Team Events and Monthly Lunches

Home Office/Commuter Credit

Work From Anywhere Program

Parental Leave Top Up

Adventure Pass

Qualifications

• 2+ years in product, client success, or revenue management roles.
• Experience in global hospitality/travel industry preferred.

Responsibilities

• Drive account growth targets to exceed revenue goals.
• Maintain and expand relationships within your portfolio.

Skills

Account Management

Analytical Skills

Communication Skills

Relationship Building

Problem Solving

Education

BA/BS degree

Tools

MS Office

Google Suite

Job description

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

Plusgrade is searching for an ambitious, results-oriented, and target-driven Partner Success Manager to manage a portfolio of hospitality partners in the Middle East and Asia. This role is a key market-facing position for Plusgrade, responsible for growth within our current hospitality customer partner portfolio. The ideal candidate has a background in the hospitality/travel industry or a similar account management role with a proven track record. Experience demonstrating success in enhancing business relationships and operating with an innovative mindset to exceed performance goals is essential. A hunter and growth mentality, along with strong relationship-building skills within the hospitality community throughout the region, are key.

WHAT YOU WILL BE DOING:

1. Results Focused - hungry to exceed goals daily
2. Partner Advocate - develop a deep understanding of the airline industry, customer business, and priorities, leveraging insights to drive new opportunities
3. Insight Driven and Solution-Oriented - use analytical skills to develop insights that lead to program enhancements and new solutions
4. Relationship Builder - maintain and expand relationships within your portfolio
5. Trusted Advisor - understand customer interests and business priorities, supporting their success
6. Effective Communicator - articulate current and future business performance and priorities
7. Product Ambassador - understand Plusgrade solutions to meet customer goals and develop joint plans
8. Influencer - drive business priorities through persuasion, negotiation, and consensus-building
9. Primary Contact - deliver performance insights, training, and operational oversight
10. Leverage a strategic account management approach to drive results
11. Achieve account growth targets to exceed revenue goals
12. Perform revenue analysis and understand performance drivers

YOU ARE SOMEONE WITH:

1. BA/BS degree or higher
2. Minimum 2 years of experience in product, client success, or revenue management roles
3. Experience in the global hospitality/travel industry preferred
4. Excellent interpersonal and communication skills, especially with data and insights
5. Ability to push partners to targets while maintaining positive relationships
6. Strong analytical, financial, and problem-solving skills
7. Strong organizational skills and prioritization
8. Proficiency in MS Office and Google Suite
9. Travel industry experience
10. Technologically savvy with quick understanding of solutions and roadmaps
11. Experience in strategic account development
12. Ability to travel up to 10%

WHAT YOU'LL LOVE ABOUT US:

• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Credit
• Annual Wellness Credit
• Team Events and Monthly Lunches
• Home Office/Commuter Credit
• Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer committed to accessibility. We welcome all qualified applicants and provide accommodations upon request. Our interview process includes:

• Recruiter Phone Interview
• Hiring Manager Interview
• Team Interview