Key Account Manager

Zurich Insurance; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company in Dubai seeks a Key Account Manager to support Federal UAE clients. The role involves managing relationships, ensuring compliance, and driving business development activities. Ideal candidates will have a strong background in financial services and client management.

Qualifications

• At least 8 years of related experience in financial services.
• Experience in customer/client relationship management.

Responsibilities

• Manage relationships, contracts, and business development activities.
• Enhance client advocacy and build strong relationships.

Skills

Client advocacy

Relationship management

Communication

Data analysis

Education

Bachelor's degree in Finance

Bachelor's degree in Business Administration

Job description

Job Summary

Zurich Workplace Solutions (ZWS) is an entity of Zurich International located in the Dubai International Financial Centre (DIFC). They provide digital-first workplace savings solutions that offer transparency, flexibility, and control, positively impacting employees' long-term financial security. ZWS acts as a scheme administrator for End of Service Schemes.

To support our expansion, we are seeking a Key Account Manager to join the Customer Relationship Management team.

The Key Account Manager will support our Federal UAE clients, ensuring their satisfaction with our services. Responsibilities include managing relationships, contracts, and business development activities, collaborating with internal departments to deliver excellent customer service, and maintaining strong client relationships to meet their needs and adhere to contractual and scheme guidelines.

Job Accountabilities

As a Key Account Manager, your responsibilities include:

1. Developing and executing strategies across four main areas:

• Client advocacy, retention, and positive member outcomes
• Ensuring compliance with contract obligations and regulations
• Planning and executing communications
• Managing relationships with stakeholders

Enhancing client advocacy and building strong relationships within client organizations.

Fostering relationships that lead to client referrals, increased gratuity, and employee contributions.

Understanding the competitive landscape and ZWS's USPs to align messaging and communication strategies.

Contributing to strategic development and engaging larger clients in proposition development.

Proactively resolving client issues and escalating when necessary.

Collaborating across departments including operations, marketing, governance, and business transformation.

Executing tasks independently and proactively.

Using data and insights to identify opportunities and refine strategies.

Supporting the delivery of MI and promoting online activity with scheme administrators and members.

Serving as the primary contact for clients, coordinating responses, and maintaining records.

Explaining regulations to clients, especially Federal UAE regulations (SCA and MOHRE).

Supporting new business opportunities.

Job Qualifications

To succeed, you should have:

1. A Bachelor's degree in Finance or Business Administration and at least 8 years of related experience.
2. Experience in financial services, especially in customer/client relationship management.
3. Preferably, experience in employee benefits, workplace savings, pensions, gratuity, or B2B roles.
4. Ability to interpret and translate customer requirements into deliverables.
5. Knowledge of compliance requirements involving custodians, fund administrators, intermediaries, trustees, companies, and members.
6. Proven track record of delivering results.
7. Strong relationship management skills at all levels.
8. Excellent communication, persuasion, organization, and prioritization skills.
9. Proficiency in data analysis and MI development.

Additional Information

We value our employees' experience and expertise, offering opportunities for growth within Zurich. Join us as we grow together!

• Location: Dubai, UAE
• Remote Work: No
• Schedule: Full Time
• Recruiter: Taniya Baby
• Hiring Manager: Adam Watterson
• Closing Date: 21 May 2025