Reservation Agent

Dusit International; United Arab Emirates; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading hospitality company in the UAE is seeking a reservations agent to manage guest bookings and ensure a seamless experience. The ideal candidate will possess strong communication skills and a professional demeanor, with a preference for those with prior experience in customer service or reservations. Knowledge of hotel booking software is advantageous.

Qualifications

• Strong communication skills (verbal and written).
• Previous experience in reservations or customer service preferred.

Responsibilities

• Handle guest reservations via phone, email, and online platforms.
• Confirm booking details and provide information on hotel amenities.
• Manage room availability and assist with special requests.

Skills

Communication

Attention to detail

Organizational skills

Tools

Opera

Job description

Preferred Jobseekers

Jobseekers from any GCC country

Responsibilities:

Handle guest reservations via phone, email, and online platforms
Confirm booking details and provide information on hotel amenities
Manage room availability and assist with special requests
Maintain accurate guest records and billing information
Coordinate with front desk and other departments for seamless guest experience

Qualifications:

Strong communication skills (verbal and written)
Previous experience in reservations or customer service preferred
Knowledge of hotel booking software (e.g., Opera) is a plus
Attention to detail and organizational skills
Professional and friendly demeanor

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