Assistant Spa Manager

FAIRMONT; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading hotel in Dubai is seeking an Assistant Spa Manager to oversee recreation operations and ensure guest satisfaction. The role involves planning activities, managing budgets, and training staff to deliver exceptional service. Ideal candidates will have proven experience in a similar role and strong customer service skills.

Qualifications

• Proven experience as an Assistant Spa Manager or similar role.
• CPR and First Aid certifications are advantageous.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities

• Oversee the Recreation operations and facilities of the hotel.
• Coordinate purchasing for Spa & gym with finance.
• Train and develop the recreation team according to standards.
• Ensure compliance with fire, hygiene, health, and safety policies.

Skills

Effective communication

Exceptional customer service

Education

CPR and First Aid certifications

Job description

Company Description

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring work has purpose so that during your journey with us, you can explore Accor’s limitless possibilities.

Mövenpick Hotels & Resorts (MH&R) is in the ‘moments’ business. We are involved in important times in our guests’ lives. A simple smile in the lobby can create positivity that turns a business trip into a celebration. An insider tip can enhance a holiday. A romantic dinner can lead to a long-term partnership.

Creating moments requires genuineness, warmth, and a human touch, doing the ordinary in an extraordinary way.

We recognize that this vision is achieved through great people who foster work environments that produce exceptional results.

Job Description

The Role

• Oversee the Recreation operations and facilities of the hotel.
• Think entrepreneurially and beyond boundaries.
• Provide sincere, warm, enthusiastic service to ensure guest satisfaction.
• Get to know guests and commit to service excellence.

Key Responsibilities

Planning & Organizing:

• Coordinate purchasing for Spa & gym with finance as per hotel procedures.
• Plan gym activities and classes, communicate to members and guests.
• Conduct interviews with HR, prepare job descriptions.
• Monitor departmental expenses and budgets.
• Review work schedules and payroll.
• Perform competitor analysis and recommend improvements.
• Collaborate with marketing to meet membership sales targets.

Operational

• Train and develop the recreation team according to standards.
• Improve recreation operations for efficiency and energy savings.
• Lead and support employees to meet financial, operational, and service goals.
• Foster a positive, solution-oriented work environment.
• Lead daily briefings and monthly meetings.
• Ensure compliance with fire, hygiene, health, and safety policies.
• Manage performance appraisals, coaching, and development with HR.
• Promote sales within the gym and communicate revenue targets.
• Ensure high standards of grooming and guest service.
• Review guest feedback and implement improvements.
• Maintain knowledge of all products and local services.
• Participate in guest events as needed.
• Ensure cleanliness and towel availability in recreation areas.
• Provide personal training and tips as required.
• Perform other duties as assigned.

Financial

• Ensure correct collection of payments from guests.

Administration

• Work with finance to produce accurate monthly reports.
• Maintain up-to-date member records and database.
• Process membership fee payments accurately and promptly.
• Provide gym familiarizations to potential members.
• Prepare gym membership cards.
• Review staff schedules and leave plans for optimal resource allocation.
• Implement and monitor training plans for recreation staff.

Qualifications

• Proven experience as an Assistant Spa Manager or similar role.
• CPR and First Aid certifications are advantageous.
• Effective communication skills.
• Exceptional customer service skills.

Additional Information

Our commitment to Diversity & Inclusion: We aim to attract, recruit, and promote diverse talent.

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