Food Service Key Account Executive

Americana Foods; Dubai; On-site; AED 30,000 - 70,000; Full time

Job summary

An established industry player in the food service sector is seeking a dynamic Sales Associate to enhance their client relationships and drive sales growth. In this pivotal role, you will develop Joint Business Plans with key accounts, ensuring tailored solutions that meet unique customer needs. Your expertise in sales strategy and market analysis will be crucial in monitoring performance and adjusting strategies to meet objectives. This is an exciting opportunity to join a forward-thinking company that values innovation and customer satisfaction, offering a collaborative environment where your contributions will directly impact success.

Qualifications

• 2-3 years experience in food service sales or key account management.
• Bachelor's degree in Business, Sales, Marketing, or related fields.

Responsibilities

• Develop Joint Business Plans with key accounts to drive sales growth.
• Build and maintain strong relationships with existing clients.
• Ensure timely resolution of customer complaints and maintain satisfaction.

Skills

Sales Strategy Development

Client Relationship Management

Market Analysis

Customer Service

Networking

Education

Bachelor’s Degree

Culinary Certification

Tools

Sales Management Software

Job description

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Responsibilities:

1. Develop Joint Business Plans (JBPs) with assigned key accounts to drive sales growth and profitability.
2. Build and maintain strong, long-term relationships with existing clients.
3. Ensure the timely resolution of customer complaints to maintain satisfaction and loyalty.
4. Maintain an up-to-date list of existing and potential customers, regularly reviewing and updating this list.
5. Prospect and acquire new customers through networking, cold calls, and lead generation.
6. Understand the unique needs of each client, offering tailored solutions and services.
7. Develop and implement effective sales strategies and plans to achieve assigned sales targets and KPIs.
8. Monitor sales performance regularly and adjust strategies as needed to meet sales objectives.
9. Ensure the proper implementation of promotional campaigns in line with company goals.
10. Ensure the distribution of MSL SKUs as per the sales plan for the assigned area.
11. Ensure products are prominently displayed at customer locations and actively manage product visibility.
12. Consistently meet or exceed sales targets, quotas, and performance metrics.
13. Ensure full compliance with sales processes, pricing management, promotions, and merchandising standards.
14. Monitor market trends, competitor activities, and new product offerings in the food service industry.
15. Report competitor promotions, product launches, and other market activities to inform strategic decision-making.
16. Provide actionable insights to improve competitiveness and optimize sales strategies.
17. Ensure that stock levels are consistently maintained across all assigned key accounts.
18. Liaise with the demand team to ensure safety stock availability and timely stock replenishment.
19. Work with logistics to ensure on-time delivery and product availability, minimizing disruptions.
20. Monitor and control market damage, expiries, and product returns through effective stock rotation and placement.
21. Ensure warehouse stock aging is properly managed to avoid unnecessary costs or wastage.
22. Rationalize sales costs to maximize efficiency in relation to sales routes, transportation, and delivery costs.
23. Follow the company's credit policies and support the collection process as per the company’s financial guidelines.
24. Work on the collection process according to the company’s financial and sales policies.
25. Assist in inventory management by ensuring effective stock rotation to reduce product expirations and damage.

Reporting & Administration :

• Ensure all required sales reports (daily, activity, settlement, etc.) are completed accurately and submitted on time.
• Maintain accurate records of all sales activities, customer interactions, and account status using company’s tools or other sales systems.
• Provide regular updates and insights to the Food Service Supervisor regarding account performance, stock levels, and customer feedback.

Qualifications, Experience, & Skills :

Academic and professional qualifications :

• Bachelor’s degree in any discipline (preferably in Business, Sales, Marketing, or related fields).
• Culinary certification a plus

Experience :

• Minimum 2-3 years of experience in food service sales or key account management.
• Previous experience in F&B, FMCG or food service distribution industries is preferred.
• Experience with key account management and client relationship building.
• Must maintain a valid drive license.

Seniority level: Associate

Employment type: Full-time

Job function: Food and Beverage Manufacturing, Food and Beverage Services, and Accommodation and Food Services